Jeff Brown Email & Phone Number

South Bend, Indiana, United States

Highland Park, Michigan, United States

• Served as internal consultant and drove projects to completion in collaboration with stakeholders. Executed technology and process roadmap for the entire enterprise infrastructure and related systems. Owned product.
• Spearheaded development and execution of enterprise system infrastructure strategy aligned with corporate 5-year plan.
• Directed selection and implementation of an industry-leading Print MIS ERP system.
• Oversaw design and execution of the client-facing ecommerce ordering system and BI reporting tool/product roadmap.

Rogers, Minnesota, United States

• Owned business functions across Archway’s South Bend campus with direct oversight of client services and operations staff members, profit and loss (P&L), and relationship management between corporate finance, HR, and.
• Improved operating margin 40% by driving process improvements and enhancing overall labor management.
• Launched new warehouse automation systems encompassing voice picking and pick-to-light technology.
• Significantly improved client and employee satisfaction survey results; location led all 13 Archway facilities in 7 out of 11 survey response categories.
• Managed 8 direct reports and up to 400 indirect reports.

Rogers, Minnesota, United States

• Led multifunctional technical team to drive solution delivery function for the enterprise and clients. Aligned functions and drove collaboration throughout project teams and strategic partners for successful delivery.
• Fronted the selection and implementation of multiple critical technology solutions such as CRM, campaign management, email marketing, and workflow management.
• Drove selection and recommendation of new enterprise warehouse management system.
• Overhauled project management and onboarding for Fortune 500 client engagements.
• Led projects with stakeholders and coordinated 11 direct reports throughout all project phases.

South Bend, Indiana, United States

• Grew customer accounts using deep knowledge of marketing space and technologies. Managed robust framework for delivering exemplary service to clients. Catalyzed business development efforts by driving pricing strategy.
• Grew dedicated call center agent pool by 3x; expanded print center operations.
• Oversaw 10 direct and 50+ indirect reports (account management team).
• Onboarded new clients to accelerate business development.

South Bend, Indiana, United States

Led a team of IT professionals, including project managers, business analysts, software architects, application developers, database administrators, system administrators and infrastructure engineers. Transformed the department with software development life cycle best practices, staff training, documentation, and testing procedures.