Since achieving an Associated of Applied Science degree at The Art Institute of Houston in 2004, I have been associated with Apple, Inc. in the Houston, TX area. My career with Apple began as a Senior Trainer in 2005, providing the highest level of instruction to the training team, maximizing every training opportunity through in-depth training sessions and a hands-on leadership style.In 2009, I became the Senior Technician, developing innovative strategies that resulted in significant customer wait time reductions and improved service center availability. I was also instrumental in creating a 120% utilization increase during the busy seasons, continuing to meet and exceed our corporate standards of excellence.In December 2012, I was singled out by my superiors to become a Store Manager in Houston, where I remain to this day. I plan, direct and coordinate all of the retail operations and provide the highest levels of training and leadership to my valuable team members throughout the store.A few of my experience and expertise highlights:► Mastery of customer relations techniques, accomplished at obtaining and retaining customer loyalty.► Expand brand recognition by identifying and developing territory specific objectives and action plans.► Generate and implement innovative sales plans, maximizing sales to achieve optimal profitability, resulting in the demand to expand training team from three to eleven team members in a nine-month period.► Choreograph creative training and inspiration methods, achieving superior levels of performance, resulting in highest promotion rate of technical support team.► Ensure a favorable work environment and high morale through positive reinforcement to team members. ► Increased year-over-year store sales in excess of 25%, while expanding business sales by over 18%.► Execute accurate analysis, assuring loss prevention policies, systems and procedures compliance.If you are in the market for a dynamic and performance-driven management professional with a strong strategic and business acumen, perhaps we need to talk!I can be reached at jcrowder21@mac.com