Jeff Davis Email & Phone Number

Manage and maintain the digital catalog of over 120,000 car parts for a major retailer, making sure that all necessary information is present including application data, marketing text, images and more.Manage a team of 4-10 people in preparing and creating data files. Updated and put in place new tracking and accountability metrics leading to a 60% productivity increase from the team.Coordinate with client to address their concerns, address missing data reports and properly load the files sent to them.Identified and worked with IT to ultimately fix a few bugs that were plaguing our system and files for years. Before the fix upwards of 75% of files sent were rejected with errors. Once I identified the issues the rejection rate dropped to 1%.Streamlined and optimized systems responsible for setting up new parts. This lowered the setup time from weeks to days and made this retailer the fastest of all retailers to have new parts setup.Put in place queries and reports to check for missing data. Monthly audits and scorecards from this point on consistently show a 90% drop in missing information. Back-to-back award winner for Best Catalog from an international retailer with over 6000 stores.

Chalfont, Pennsylvania

Assist customers with technical expertise via live chat and email.Design, create and modify emails for customers.Diligently monitor and ensure technical support tickets are promptly completed and closed.Jeffrey Davis ~ Page 2 of 3Professional Experience continued…Help with questions regarding creating email messages,creating sign-up forms, installing forms to a website, integrating third-party services, billing requests and changes, creating and closing accounts. Review mailing lists being imported for quality and abuse mitigation. Check for adherence to legal requirements, anti-spam policies and general email-marketing best-practices.Advise customers on effective marketing practices as well as the best practices for an email marketer to maintain a solid reputation with internet providers and email providers. Troubleshoot issues with the service and if needed escalate to development to resolve.Tasked with leading a team to help increase internal corporate communication, culture and recognition. Ultimately lead to the implementation of the “AWeber Props” initiative, an internal peer-to-peer online recognition bulletin board.

Chalfont, Pa

Applied dynamic interpersonal skills communicating with clients during website development processWorked with clients to discuss website requirements, gather assets, documents, design elements and any other specific information needed for the websiteDesigned and built website to the specifications discussed with customer. In some cases worked with additional designers and developers to complete the website.Presented completed website to customer to review and discus and additional modifications needed.Collaborated with ownership, management, and reps in developing, assessing, and enhancing products..Worked with programmers and clients troubleshooting email and website issue that arise.Responsible for setting up client billing, internal tracking and metrics to accurately account for company growth.