Jeff Hatch Email & Phone Number

Boston, MA, US

Norwell, MA

Oversee enterprise Mobile Device Management (MDM) by installing, deploying, updating, and monitoring Apps on the agency’s iOS devices. Provide hardware and software support for Apple iPad and iPhones. Create, configure, and maintain security policies on the MDM and maintain enforcement. Test, schedule and deploy new iOS releases. Deploy and configure.

Marshfield, MA

Train and direct help desk staff on the in house developed applications, hardware, and email systems. Develop and manage reports on activities in the call center. Created and implemented a call tracking system for incoming calls and emails. Create individual and team level report metrics on a weekly and monthly basis. Develop and implement training.

Brockton, MA

Managed the day-to-day operations of the desktop support staff. Identified, isolated and resolved problems associated with technical support staff to implement immediate resolutions to critical problems. Helped reduce the open problem ticket volume from over 200 tickets to under 25 tickets on average. Helped manage the technology build out of a new Medical.

Plymouth, Ma 02360

Managed the Tier II technical group consisting of the Associate and PC Support Technicians. Reinvented a new and improved Support Desk after layoff of Helpdesk staff. Improved the workflow of the Support Desk ticketing system to better communicate with customers and staff. Introduced a customer satisfaction survey to better understand the needs of the.