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I'm an accomplished Technical Program Manager | Agile & Waterfall Development | Continuous Improvement | Project Management | Business Development | Cloud Expansion | SummaryYou can find this section under “About”. Here is where you will provide additional descriptions about your experience, expertise, awards, etc. and give your viewers a glimpse into who you are, what your background is and what you're looking to accomplish so they can find you online or contact you.DESCRIPTIONHi, I am Jeffrey Heath, a technically-minded and dedicated achiever with substantial experience in program management and digital operations. Throughout my career, I have been instrumental in establishing product vision and formulating/implementing robust strategies to oversee operations, creating procedures to identify resources, developing software via agile/waterfall, and leading strategic initiatives as well as tracking competitive trends, analyzing customer requirements, and preparing growth plans. My thorough approach ensures that expectations are clearly communicated, and tasks are completed on time while enabling me to respond to urgent or unforeseen circumstances that arise.Some of my key expertise are:• Strategic Planning & Analysis • Agile & Waterfall Development• Project Lifecycle Management• Risk Assessment & Mitigation• Workflow Optimisation• Process Improvement• Technical Project ManagementAs an engaging professional, I have been expert in collaborating with cross-functional teams to achieve established goals. A strategic leader with expertise in leading and training multiple teams along with assessing and improving performance. I have ability to configure storefront game products, store pages, and products in platform publishing portals.I am leveraging strong interpersonal communications skills to build and maintain professional relationships with clients, colleagues, and stakeholders. I can work under pressure as well.Feel free to send me a message to learn more about me. I love to connect with people from all walks of life, so please don’t hesitate to send me a message.
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Microsoft Xbox And Surface Hardware & Infrastructure OrgMicrosoft Apr 2019 - Dec 2022Redmond, Washington, United StatesIn my present role, I am managing manufacturing test development efforts for Microsoft's XBOX and XCloud Experiences products and delivering key XBOX infrastructure as well as NPI manufacturing test support efforts for Microsoft's newly announced XBOX. I am monitoring test collateral and processes to ensure product quality such as LTE, 5G, Wi-Fi/Bluetooth calibration, verification, and compliance testing. I am supervising activities of cross-functional global teams for developing and implementing manufacturing operations for Microsoft's $12B Xbox Console and Cloud Services businesses and roll out suite of Next-Gen devices on-time in middle of global pandemic as well as leading cross-team collaboration with product development, sourcing, and manufacturing groups such as ME, EE, SW, Reliability, Design Validation Engineering, NPI, PE, Dfx, Quality and Care to support product release cycles and drive production test requirements, equipment, and process definition.Some of my key accomplishments are:● Drove cradle to grave manufacturing efforts on five active parallel Xbox NPI hardware programs as well as offered support to parallel cost-reduction/sustaining products.● Forecasted, optimally allocated, and spent $16M+ for NPI development and capital equipment to support manufacture and delivery of 8.5M+ console units annually.●Delivered manufacturing test effort on current line of XBOX controllers and oversaw Microsoft-employed factory-placed resources to manage local logistics and development efforts. -
Microsoft Windows Data & Intelligence TeamMicrosoft Dec 2016 - Mar 2019Redmond, Washington, United StatesHere, I drove two of the highest WSD incoming SNAP Duos (WINET & SFP) such as WINET, oversaw external customer Network support effort and internal, including Azure and Office with key focus to bring customers to latest platform and share clear ways to deliver many Office, Azure, and MAS Networking/Storage quality improvements as well as SFP, monitored servicing for Storage team with high adoption of S2D by customers to maintain multiple CRITSITS concurrently and standard servicing responsibility. I formulated RS4 WSD WINET strategy/plan and key scenarios within Windows RS4 timeframe, including 224 work items and bugs, including key customer DCR type fixes, Watson crashes, State Separation Violations, quality improvements, and memory leaks to completion. I managed (re)definition of Direct Access story with high number of customer request and facilitated clear communication for customers to provide time for migration from Direct Access to Always-on-VPN.Key accomplishments:• Assessed and delivered numerous WSD critical performance type DCRs for Azure and Office during this period as well as met key timelines required by business teams.• Oversaw activities of WSD SNAP Team Shiproom readiness and actively engaged in Central Shiproom with goal to better align the snap shiproom, worked to deliver team wide early check-in updates, and shared pre-read ship room agenda for meeting, including bugs/payload status analysis, orchestrated ship room meetings with planned agenda, and drove closure.
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Microsoft Azure Cloud InfrastructureMicrosoft Oct 2012 - Nov 2016Redmond, Washington, United StatesOn daily basis I represented multiple segments of organization to drive cross group coordination between external teams for Azure, Office, CRM, Live, and Bing as well as clear communication, define clear deliverables, drive critical timelines, and key items to closure across all groups as well as served as Key driver in delivering numerous Windows Azure public cloud Data Center deployment across multiple countries within aggressive timeline, including several locations within US, Europe, South America, Australia, and Japan. I supervised Microsoft datacenter cloud deployment all-up into China and breaked down into multiple phases and executed weekly Windows Azure ship room process resulting in standard communication portal for MCIO, Office 365, and Windows Azure. I carried out MCIO delivery of Microsoft cloud into Germany and pulled MCIO Operating partner cost model/support plan, led coordination on lease site selection process, as well as between MCO, Azure, and Office, and maintained hardware and network deployment process of Azure clusters and Office hardware.Key accomplishments:• Drove demand forecast and requirements for China, Germany, and Government space along with understanding constant Azure and Office engineering change of demand/requirements.• Led US Government cloud requirements for Fairfax and DOD independent Azure/Office clouds as well as devised plan and delivered ahead of schedule.• Maintained basic Government clearance to meet all key requirements.• Defined plan and mainstreaming SAP HANA project with goal to make repeatable going forward based on customer demand and forecast.
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Microsoft Windows Phone Client Experience TeamMicrosoft Apr 2010 - Oct 2012Redmond, Washington, United StatesHere, I oversaw activities of predictable team execution framework and goals, implemented clean ship room agenda directed at issues and maintained day-to-day items to closure with clear actionable communication and ESB ship room process. I supported final steps of Windows Phone 7 release delivered in fall 2010 as external services such as Zune music service, Xbox integration, Location services, App Marketplace services, and started lighting up. I provided Mango Windows Phone 7.5 Release in 2011, oversaw all facets of project management, cross group coordination from internal/external to WP organization along with tracking, monitoring hot/blocking issues, and following up to closure. I managed ESB client planning steps required for each of milestones and drove PM/Dev/Test teams to early completion with great success and developed weekly ESB client team Triad/Feature team 3:3 status checkpoint meeting with feature team and created/managed common status feature. Key accomplishments:· Led complete ESB client execution of Windows Phone 7.1 release shipped early in March 2011.· Built ESB client team DCR process to address items needed after finalization of plan.· Served as ESB team representative for Global Windows phone ship room, delivered interface between ESB, and additional Windows Phone triads.· Key driver on v1.0.2 release and coordinated with planning/leadership team to define overall feature set and appropriate timeline to meet device specific requirements.· Monitored timeline of v1.0.1 release and collaborated with multiple levels of management as well as VZW to meet key deadlines and overall engineering release process to VZW with test cycle to attain formal TA signoff.
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Microsoft Windows Live Mobile Services TeamMicrosoft Jan 2000 - Mar 2010Redmond, Washington, United StatesIn this role, I led levels of planning, cross group coordination within internal groups, delivered clear internal communication, drove execution on many projects, delivered high quality products/features on areas to include, Mobile Browse WAP IM/HM, Spaces, MSN Mobile Content, Windows Live mobile SMS delivery system, Frequent Telecom carrier customer updates, MSN PMSN client & Windows Live G2 clients shipped in Windows Mobile, multiple MSP 2.x/MSP 3.0 backend mobile service wave release updates, mobile search service prototype, Location Base discovery service (Orion), and Mobile Push Notification service. I oversaw execution of multiple Location projects from alpha to version 2.0 (Orion) to production, provided Windows Mobile IM/HM PMSN Client to Windows Mobile 5.0 release, and Windows Mobile IM/HM G2 Client to Windows Mobile 6.0 & 6.1 releases, and developed Mobile Service beta program, defined the structure, processes, and supervised individual to maintain overall program. Key accomplishments:· Collaborated with external gateway partners, such as RIM, VZW, Nokia, AT&T, and Voda as well as gathered requirements, and drove changes successfully into service.· Executed best practices of agile methodology to key facets of team, drove scrum meetings, and adjusted milestones based on new criteria.· Served as focal point of contact between MSN/Windows Live team and Core Mobile Service teams.· Monitored vendors for key projects, provided clear direction and achievable goals based on success criteria.· Delivered clear up to twelve-month clarity and direction to overall team, including high-level features and plans/steps required, along with the timelines.Additional experience:Windows Internet Explorer GroupTekWare Systems, Redmond, WAJ Systems Inc, South Windsor, CT
Frequently Asked Questions about Jeff Heath
What is Jeff Heath's role at the current company?
Jeff Heath's current role is Technical Program Management - Continuous Improvement - Project Management - Business Development - Cloud Expansions & Support – Hardware Development - Agile & Waterfall Expertise - Extensive end-to-end experiences.
What is Jeff Heath's email address?
Jeff Heath's email address is ju****@****ina.com
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Jeff Heath
Greater Minneapolis-St. Paul Area3yahoo.com, sleepnumber.com, selectcomfort.com3 +176355XXXXX
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Jeff Heath
Boise, Id4biispaces.com, biimail.com, businessinteriorsidaho.com, vandals.uidaho.edu -
Jeff Heath
Tulsa, Ok2matrixappliedtech.com, allerion.com -
Jeff Heath
Systems Engineer - Systems Engineering Integration And Test At Lockheed MartinIrving, Tx2sbcglobal.net, aol.com14 +191952XXXXX
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Jeff Heath
Omaha Metropolitan Area1fcsamerica.com
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