Jeff King Email & Phone Number

Reno, Nevada, United States

Reno, Nv

Work closely with many groups within company to fulfill the best possible service experience for customers, distributers, partners, and our very own service engineers.Manage a large group of service engineers along the West Coast. Help develop service strategies for any new and existing OEM customers, while providing service support (large or small) throughout the relationship. Create new processes for service management and engineers in order to help cope with our rapid business and team growth.

Reno, Nv

Seattle, Wa

Provide support, install, maintain, and repair Hamilton liquid handlers. Work closely with Sales and Apps Engineers to maintain the best level of customer service.

Offered technical support over phone/e-mail and in person to: account managers, tech. ops team, caregivers, maintenance directors, executive directors, and etc. Traveled nation-wide to perform installation of hardware with other tech. ops. team and in unison with company Registered Nurses and Account Managers.Managed thousands of accounts covered across the nation in order to make sure hardware is working properly at all times by analyzing raw data of sensor information, writing technical tickets, communicating with team, and initializing repairs.Helped create timelines to get particular projects and installations accomplished in the most sufficient manner.

Mba, Business Administration

Bachelor, Biomedical Engineering

Activities and Societies: IEEE member