Jeff Loper Email & Phone Number

Dallas/Fort Worth Area

Responsible for all Casualty and Litigation activities for TX, MS, LA, AL, AR, IL, MO, and TN

Dallas/Fort Worth Area

Responsible for all Litigation activities for TX, MS, LA, AL, AR, IL, MO, and TN. Provide guidance and final decision-making authority in cases involving complex coverage, liability and injury related issues.

Hattiesburg, Mississippi Area

Responsibilities included P&C management over the central and southern regions of Mississippi. Directed claims operations and processes, investigative activities, staffing/forecasting, budgeting, performance results, work environment and employee development. State Legal Coordinator responsible for statewide legal training.• Oversee all claims handling activity. Investigated and supervised auto, commercial and special lines claims.• Hiring and development of Claims Branch Management team.• Oversee the interviewing and hiring of all claims employees within the region.• Development of Network Repair Management Leadership and staff.• Supervised a direct report group and 100+ claims representatives. • Provided guidance and final decision-making authority in cases involving complex coverage, liability and injury related issues.• Facilitated Level III and IV Injury Training/Certification (Extended Handling unit).• 30b6 corporate representative for lawsuit related matters within the State.• Recruited new repair shops and manage relationships with Network Repair Facilities.• Managed the salvage process for the State, emphasizing maximum returns and rapid resolution.• State Catastrophe Process Leader. Coordinated all activities related to CAT events occurring within the State (includes field and drive-in dispatches, development of rep and Process Leaders roles, processing of salvage, rental management).• Participated in diagnostic auditing reviews to assess performance and identify loss trends throughout the Gulf region.• Responsible for maintaining Customer Service/Retention within the Region.

Hattiesburg, Mississippi Area

Supervised a team of 24 claims representatives and Team Leaders. Responsible for all statewide legal and injury training.• Investigated and supervised auto, commercial and special lines claims.• Hired and developed new claims representatives and Team Leaders through training, ride-alongs, ongoing feedback, and recognition for results.• Administered yearly performance evaluations and provided feedback on team and individual performance.• Instrumental in development and statewide rollout of Quality Assurance file review program.

Jackson, Mississippi Area

Supervised a team of 12 field claims representatives and Team Leaders.• Investigated and supervised auto, commercial and special lines claims.• Provided training and development for all direct reports.• Managed relationships with local repair facilities.• Provided feedback on team and individual performance.• Responsible for Work Environment issues within the office

Jackson, Mississippi Area

Engaged in all aspects of physical damage and bodily injury claims handling.

Juris Doctrate, Law

Bachelor Of Science (Bs), Political Science And Government