Investing in and developing relationships with employees on a professional and personal level is a major key to success. I take pride in improving process and procedures, as well as utilizing applications to improve and promote accessibility and client transparency.Noteworthy Accomplishments:Assisted with the separation of Support Team and NOC services creating two different teams. Ultimately overseeing the support staff of 4 client facing support technicians.Bridged the operational gaps between clients with onsite support staff and the support team at the corporate office. Staffing responsibility increase almost 3x. Increased operational efficiency and improved morale. Completed the successful transition from on-premise Avaya IP Office to Vonage Business. This was expedited as a result of the COVID-19 pandemic.Improved client communication and ticket transparency by deploying Desk Director. Later ConnectBooster was integrated into the portal allowing for electronic payments and AP / invoice management.Assisted with the development of process and procedure for document management using IT Glue. After deployment, assisted with maintaining and managing the platform.Inspiration creates growth. Growth sparks inspiration.

Provided support for a wide range of businesses from 2 employees to 50+Supported various hardware and softwareActed as escalation point for support services team

Provided internal IT support to bank employees.Managed user Active Directory accounts as well as Core Processor accountsMaintained workstations and peripherals. Maintained inventory