Jeff Preston Email & Phone Number

Manchester, Nh, Us

Nashville, Tennessee, United States

The Heart of Galactic: As the Retention Manager I play a strategic role in maintaining partner loyalty and satisfaction, focusing on minimizing partner churn and maximizing engagement with existing partners and clients. Through the development and implementation of effective retention strategies and programs, I ensure that partners feel valued and understood, encouraging their continued use of the company’s products or services. By analyzing partner feedback, behavior, and market trends, the and identifying opportunities for improvement and collaborates with various teams and channels to enhance the overall partner and client experiences. Fostering long-term relationships and contributing to the steady growth and stability of the company by ensuring a high level of partner retention.

United States

Ann Arbor, Michigan, United States

Identified potential risks and devised contingency plans, preparing team members to avoid and respond promptly to possible obstacles.Managed technical projects, creating new processes, & utilizing established project tools and methodologies to bring projects to timely completion.Defined project scope, goals and deliverables that supported company objectives in collaboration with management and stakeholders.Monitored project progress, identified risks and took corrective action as needed.Recruited and oversaw personnel to achieve performance and quality targets.Delivery of exceptional client experience throughout project process

Manchester, New Hampshire, United States

BRANCH MANAGER 09/2017 to 01/2019 Citizens Bank • Create Service Environment: Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success• Responsible for branch compliance with bank policies, procedures, and operational integrity• Assessed employee performance and developed improvement plans.• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.• Maintain and develop relationships with existing small business customers and creating great partnerships within Citizens and community• Manage a High Performing Team: Show accountability by taking ownership of business and willingness to make customer-focused decisions when needed• Provide sales leadership to ensure franchise growth: Leading by example, through accountability, reward and recognition to drive outstanding sales and service results• Ensure our customers are extremely satisfied with every interaction – make it memorable and experience to be the best part of their day

Merrimack, New Hampshire, United States

• Provided leadership to the services team, helped develop and train teams to write quality Statements of Work for clients• Collaborated with colleagues and support staff to maximize team efficiency.• Developed and implemented strategies to enhance partner relations.• Negotiated contracts with partners to give equitable terms to all parties.• Managed all contract negotiations between Connection legal team and clients• Managed service partners, relations, contracts and database for over 250 partners• Developed and performed QBR process • Provided executive level reporting, showing consistent growth within the partner network as well as created new efficiencies within operations group, including positive results from newly developed and implemented processes and procedures• Managed, monitored and resolved all billing for Connection professional services, providing billing forecast to executive management

California, United States