Jeff Smith Email & Phone Number

Parkside, SA, AU

Adelaide, South Australia, Australia

Another amazing opportunity @nbn to work with a bunch of brilliant professionals in the Power resilience, strategy and sustainability space. Truly excited to play in an area that underpins the organisations' purpose while at the same time being back in the operational side of things, where we all know is where the magic really happens.

Adelaide, South Australia, Australia

Amazing how opportunities come up out of nowhere. I am pleased announce that I am now spending 7 months leading and managing the nbn Early Careers and Graduate Program in a Parental Leave secondment. For those that know me well you would understand how excited I am to be able to work in this space. I have always invested in people, whether coaching.

Adelaide, South Australia, Australia

If you asked me 6 months ago if I would ever have a role in my career where I would find myself in an organisations data office, well I would likely have laughed at you. Yet here I am doing just that. It would be fair to say that I am well and truly stepping outside my comfort zone and doing something that is just a little bit scary. nbn is reinventing its.

Adelaide, South Australia, Australia

And the journey continues, still elevating the customer but now am also able to bring Innovation practices, Design Thinking, Continuous Improvement skills while helping build awesome teams to truly collaborate. Really excited to be at ground zero of the nbn transformation focused on Business Agility. It is amazing how you can bring all that you have done.

Adelaide, South Australia, Australia

My journey elevating customer consideration continues with nbn. Joining a team of highly intelligent, motivated and tenacious individuals to work across nbn to drive practical and applicable insights from creation through to execution.So much fun working across the organisation where I created enduring partnerships, bringing people together to collaborate.

Adelaide, South Australia, Australia

After 12 months in the nbn operations space building practical and actionable "line of sight" to the customer for nbn, I am now very fortunate to continue this work with the nbn central CX team. It goes without saying that the customer should always be central to strategy and operations, the practicality of actually doing that is often a complex journey.

Sydney, Australia

Bringing the customer to the centre of any organisation in an innovative way is always a challenge, but I love a challenge. So, imagine my excitement when the opportunity came up to be a key player in the transformation of the nbn to become a Customer Led organisation.It has been an amazing journey so far, with some unique challenges along the way that.

Nhulunbuy, Northern Territory, Australia

Literally a dream come true! Incredibly fortunate to be selected as one of the first ever nbn Jawun secondees, and the only one able to go on country. The secondment found me being located in Nhulunbuy Far Northeast Arnhem Land while also living in the Gunyangara Community.I was placed with The Yothu Yindi Foundation who among many things hold the annual.

Sydney & Adelaide

Co-Founder of Innovation Union, a tribe of likeminded innovationists and disruptors that seek out organisations that are looking to disrupt themselves before their competitors do.We are a collective of experienced professionals from a range of disciplines that have come together to provide their experience and knowledge, with passion, to help others.

Adelaide And Various Other Places

After almost 20 years with Optus, I am taking some time out to holiday with my family, explore the Kimberley region of Australia and take a big deep breathe before I head into my next career. Back in August 2018 - and looking forward to the next exciting chapter.

Singtel Optus

• The natural (and awesome!) culmination of my career to date, I am currently responsible for establishing and leading an organisational open innovation capability – the finale of a project initiated in 2015. At its.
• Awarded free remit by the executive team to lead the rapid build of a highly skilled team with cross-functional, whole-of-organisation freedom;
• Established a truly global enterprise-wide program of open innovation that has produced ‘Big Ideas’, returning value to the business in under 6 months;
• Built an organisation tool kit enabling enterprise-wide open innovation including the facilitation of workshops and coaching to propel the prototyping and iteration of customer-led propositions;
• Co-Lead the Optus Employee Experience program using innovation and design Thinking principles to develop fit for purpose solution (Cultural, Physical and technological) aimed at incresing employee engagement and.
• Continue to lead and agitate a wide range of disruptive and unique activities spanning technology, strategic partnerships, CX, product and digital. Show less

Singtel Optus

• Following the momentum built in the previous role for customer experience innovation, I became an Director with responsibility for leading a community of Black Belt and Green Belt practitioners to deliver improvement.
• Significantly increased Optus Prepaid App… Show more Following the momentum built in the previous role for customer experience innovation, I became an Director with responsibility for leading a community of Black Belt.
• Significantly increased Optus Prepaid App uptake through UI optimisation and simplification of front-line promotions;
• Removed significant costs from the retail business by leading comprehensive process validation and simplification, sensitively navigating stakeholder priorities and shifting low-value activities to digital.
• Placed Open Innovation on the strategic agenda, developing an Australia-first approach to engage Optus people in creative problem solving, leading to significant organisational cultural change Show less

Singtel Optus

• Relishing the opportunity to train as a Black Belt Practitioner, I transitioned into this role in early 2012, soon progressing to lead a number of customer experience projects utilising Lean Six Sigma methodologies..
• Led CARE4ME program, building a truly customer-centric service environment ahead of time in the telecommunications environment, lifting eNPS significantly;
• Led the creation of an innovative Marketing Function Analytic, guiding the deployment of a new ‘time task and activity’ based measure to optimise marketing groups focus areas of greatest opportunity;
• Championed and delivered ‘Customer Close Up’ program, a transformative concept bringing the executive team closer to the front-line and customer to improve decision making;
• Initiated ‘Think Big Open Innovation’ program (leading to current role), championing a unique approach through targeted front-line involvement in the creation of innovation initiatives. Show less

Singtel Optus

• Transitioning into Learning & Development, I continued to act as a conduit between operations and HR to evaluate and develop effective training programs. With the addition of Sales to my remit, this necessitated a.
• Built and embedded a client-based consulting model, shifting the relationship between operations (Care and Sales) and L&D to establish a value-adding relationship;
• Addressed significant front-line capability gaps in existing training model, designing a suite of bespoke training programs covering off critical elements such as business acumen, coaching capability and compliant.

Singtel Optus

• Building a bridge between HR L&D and the Consumer Care business, this role focused on building a fit-for-purpose engagement model to rapidly lift front-line service capabilities through L&D program design and delivery..
• Established an integrated business partner model for training facilitation, freeing up… Show more Building a bridge between HR L&D and the Consumer Care business, this role focused on building a fit-for-purpose.
• Established an integrated business partner model for training facilitation, freeing up valuable management time by negating the need for functional leaders to design training activities. Show less

Sing Tel Optus

Target Australia

Project Management

Lean Six Sigma Black Belt - Certified

Design Thinking

Design Thinker Accreditation

Mastery In Innovation Practices

Education record

Change Managemet

Change Management – Optus/PROSCI Methodology

Organizational Leadership, Innovation Practices, Business Model

Executive development

Business, Management, Marketing, And Related Support Services

Professional Management Program