Jeff Sparks

Jeff Sparks Email and Phone Number

IT Business Operations | Sr. Director IT Operations | Operations and IT Leadership | End User Hardware & Software | Budgeting | Purchasing | Critical Planning | Project Management | Vendor Selection and Management
Jeff Sparks's Location
Fort Worth, Texas, United States, United States
Jeff Sparks's Contact Details
About Jeff Sparks

Accomplished IT leader with experience in all aspects of IT including; operations, application support, end user hardware/software, purchasing, budgeting, vendor management, compliance, and security. Highly collaborative with strong communication skills and a builder of strategic relationships across the IT organization. Seeks to develop and mentor others in all areas of the organization. Seasoned manager in and out of the IT industry. Former law enforcement officer.

Jeff Sparks's Current Company Details

IT Business Operations | Sr. Director IT Operations | Operations and IT Leadership | End User Hardware & Software | Budgeting | Purchasing | Critical Planning | Project Management | Vendor Selection and Management
Jeff Sparks Work Experience Details
  • Brinks Home
    Sr. Director, It Operations
    Brinks Home 2018 - 2021
    Farmers Branch, Tx
    Work collaboratively across the organization managing unique functions of IT Operations. Have a direct impact on technical operation in remote field offices. Key liaison between IT and other departments including field operations, dealer operations, sales, customer care and facilities.• Executive thought leader of application support, night processing, desktop support, application support, service desk, compliance / change control, security, and IT purchasing.• Major stakeholder in $10M+ annual IT budget that includes CAPEX and OPEX planning / forecasting.• Provides monthly variance of OPEX burn to plan.• Manages IT time tracking system (Dovico) for all IT resources, developed reporting for CAPEX / OPEX budgets.• Control owner for key IT SOX controls; change management, segregation of duties, and administrative access.• Implementor of Jira Software / Service Desk.• Manage IT contracts: Microsoft Volume Licensing, Microsoft O365, Microsoft EA, Netsuite, Dell, Corporate Print Vendor, MASterMind, Microsoft Dynamics Great Plains services provider SMB Suite, etc.• IT reports include a Sr. Manager, multiple Supervisor and Leads and 19 employees.
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  • Moni Smart Security
    Sr. Director, It Operations
    Moni Smart Security 2008 - 2018
    Farmers Branch, Tx
    IT Operations executive for 1M customer base company. Team supported headquarters and two out of state offices. • Executive leader of IT Operations and IT purchasing.• Annual CAPEX and OPEX planning and forecasting.• Developed key reports for monthly and quarterly budget reconciliation to plan.• Original creator of SOX policies and procedures.• Developed outsource team to IT Service Desk while reducing payroll 12%.• IT facilitator for the opening of a second campus for 300 employees in 1.5 months while staying on time and on budget.• Managed IT Operational contracts.• IT direct reports included two Sr. Managers and 23 employees.
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  • Brinks Home Security
    Field Automation Manager
    Brinks Home Security 2005 - 2008
    Irving, Tx
    Managed a cross-functional team that had a significant impact on the efficiency of field technicians and the bottom line. Using creative thinking and a will to succeed, this team of three supported over 50 brick and mortar branch offices in all aspects of field mobility.• Invigorated a failing mobile deployment of 1,500 units and increased mobile utilization from the low 40% to the mid 90% for three consecutive years.• Created an in-house repair department which saved the company $1.5M per year.• Outsourced alternative accessory vendors for mobile devices saving the company in excess of $225,000 annually.• Selected, purchased and implemented $5.5M of new hardware to replace obsolete units.• Managed team of Application Support Analysts who facilitated analytics, training, troubleshooting, and customer service to field personnel.
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  • Brinks Home Security
    Enterprise Application Support & Development Manager
    Brinks Home Security 2002 - 2005
    Irving, Tx
    Managed all aspects of early Project Management Office concept including the Application Support Helpdesk. Managed a team of 14 Analysts and Developers to provide creative solutions to our internal business partners. Sourced unique talent to gel with this team during times of expansion. During this tenure, Field Automation matured and when the current position became too much responsibility for one person, this role was split into three Managers, me keeping the Field Automation responsibilities upon my request.• Planned software development release schedules based on prioritization and business need.• Directed 14 software Analyst and Developers in the requirements gathering and completion of developmental requests. • Implemented Experian credit check into proprietary enterprise sales application.
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  • Brinks Home Security
    Systems Analyst
    Brinks Home Security 1999 - 2002
    Irving, Tx
    Was the first Systems Analyst hired for Brinks Home Security. Created protocols for CRM system to optimize operations. Tier-two problem resolution. Position quickly segued to manager of Enterprise Application Support and Development.• New business development Project Manager for efforts into enterprise application such as Brinks Mobile Security, DirecTV and FireWatch.• Had understanding and use of enterprise application database tables as pertains to business.• Was the National / Central Sales contact for all reporting and scripting issues.
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  • Brinks Home Security
    Application Support Helpdesk Analyst
    Brinks Home Security 1997 - 1999
    Irving, Tx
    Original member of a specialized CRM software Help Desk that focused on supporting national headquarters, remote branch locations and operations. Traveled to branch offices across the country and Canada preparing them for conversion to new CRM as well as post conversion support. Worked collaboratively across IT and company to identify potential issues and rectify them proactively.• Traveling trainer for new branches being converted to new enterprise application.• Branch / National Headquarters support.• Strong understanding of the enterprise application as it applies to all departments.• Problem resolution and reporting of possible application issues.• Project Lead on National / Central Sales Re-Engineering and Florida Power and Light.
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  • Brinks Home Security
    Central Sales Supervisor
    Brinks Home Security 1995 - 1997
    Irving, Tx
    Managed a team of 12 motivated phone sales agents who sold Brinks Home Security alarm systems to prospective customers. Using my ability to understand different personalities, I was able to motivate them in effective ways to work productively while maintaining a positive atmosphere. • Developed training guide and classes for initial enterprise application roll out to Central Sales.• Lead Trainer for Central Sales training classes for new employees.• Developed contests to improve individual and department performance.• Responsible for daily departmental ACD reporting.• Hiring agent for Central Sales representatives and supervisors.
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  • Brinks Home Security
    Installation / Service Technician
    Brinks Home Security 1994 - 1995
    Arlington, Tx
    Safely installed hard-wired Brinks Home Security alarm systems as per company policy. Responsible for truck inventory and accurately reporting usage. Enjoyed planning and working with customers on the installation of their alarm system.• Brinks Certified Alarm Technician.• Designed and installed security systems.• Serviced current and legacy Brinks alarm systems.• Interacted face-to-face with customers in their homes.• Responsible for company issued vehicle and accurate inventory orders and truck stock.
  • Luby'S Inc.
    Assistant Manager
    Luby'S Inc. 1992 - 1994
    White Settlement / Denton / Bedford, Tx
    Working Manager in three different locations of fast paced, physically demanding restaurant food service. Completed rigorous Management Training program that taught all aspects of Luby’s culture including in-house restaurant management, food preparation, budgeting, purchasing, inventory and food costs.• Oversaw front and back of restaurant to ensure company policy of food quality and food safety guidelines.• Scheduled staff of over 45 employees efficiently planning pre-opening functions as well as operational hours staff.• Planned rotating daily menu.• Ordered supplies nightly from a variety of local vendors to ensure stock for next day operations.
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  • Department Of Public Safety
    Police Officer
    Department Of Public Safety 1989 - 1992
    Commerce, Tx
    Humbly served community as patrolman while enforcing Texas law. Served as Sr. Night shift officer as tenure grew and trained new officers on established policy and procedures. Graduated Police Academy while continuing as a full-time student at Texas A&M Commerce.• Patrolled assigned district(s) to deter illegal activities; protected and preserved the safety / security of individuals, buildings and residential areas.• Appeared in municipal and county courts to offer testimony relative to the investigation and charging of individuals with criminal and non-criminal offenses.• Prepared a variety of reports and records necessary for the reporting of daily activities, reporting and specific criminal and non-criminal incidents.• Gathered preliminary investigation information as a first responder to crime scenes.

Jeff Sparks Skills

Enterprise Software Customer Service Disaster Recovery Business Process Improvement Account Management Budgets Business Analysis Business Intelligence Cross Functional Team Leadership Data Center Change Management Access Control Vendor Management Microsoft Licensing Budget Reconciliation Law Enforcement Project Management

Jeff Sparks Education Details

Frequently Asked Questions about Jeff Sparks

What is Jeff Sparks's role at the current company?

Jeff Sparks's current role is IT Business Operations | Sr. Director IT Operations | Operations and IT Leadership | End User Hardware & Software | Budgeting | Purchasing | Critical Planning | Project Management | Vendor Selection and Management.

What is Jeff Sparks's email address?

Jeff Sparks's email address is js****@****ics.com

What is Jeff Sparks's direct phone number?

Jeff Sparks's direct phone number is +197288*****

What schools did Jeff Sparks attend?

Jeff Sparks attended Texas A&m University-Commerce, Tarrant County College.

What skills is Jeff Sparks known for?

Jeff Sparks has skills like Enterprise Software, Customer Service, Disaster Recovery, Business Process Improvement, Account Management, Budgets, Business Analysis, Business Intelligence, Cross Functional Team Leadership, Data Center, Change Management, Access Control.

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