Jeff Thomas Email & Phone Number

United States

Houston, Texas Area

-Sales support for commercial energy sales in the New Markets division of NextEra Energy Resources. Communicating with energy brokers/clients to provide competitive pricing, customer service, and deal processing. -Assistance in NEPOOL, MISO, NYISO, PJM and PJM First Energy data analysis and pricing components.-Extensive experience in medium to large aggregated pricing, complex credit analysis, detailing contracts and running reports in Salesforce.-Continuously working with various departments on process improvements

Responsible for construction of town homes located in West HoustonMeet Build time expectations Manage contractors and materials to be at job site and on time.Control job costs by managing varianceKnowledgeable of City of Houston Codes (built in city limits)Make sure job site complies to OSHA rulesMeet with home owners four times throughout process of home being built from pre-construction meeting, pre-drywall, pre-settlement and settlement.Set proper expectations of build time, processes, etc.Utilized Buildpro software as well as MS Excel and Word

Supported all 1,200 internal team members ranging from sales, builders, to corporate users. Responsible for negotiating pricing of computer equipment as well as managing budget for IT departmentSet up individual users' workstations on local area networkProvided services such as network permission assignments, additions/deletions of users, basic hardware and advanced software support.Supported JD Edwards (AS400), Lotus Notes, Outlook, Windows XPUtilized tools such as Active Directory, Desktop Streaming, and SQL Server.

Provided technical service and support for assigned customersMaintained business relationship with insurance companiesHandled all Product installation and training for southwest TexasTrouble shoot hardware/software problemsHeld On-site workshopsManaged new software rollouts to customers

Responsible for monitoring calls by call center representatives and maintain acceptable level of qualityWorked with both call center supervisors and representatives by holding monitoring sessions and coaching them on areas of improvement.Developed Quality Assurance checklist used by call centers in both Houston and Virginia

Forecast call volumes for call center of over 400 employeesSet users schedules based on call volumesManaged schedules by making sure adequate coverage was available during peak timesWork with call center supervisors to make sure they were aware of average handle times and work with them to improve processes