● Led team to change and mature to a more productive, responsive, and collaborative agile software development process from an inefficient waterfall process and centralized culture.● Automated processes that were previously manual, including: Builds, Testing, and Telemetry/Analytics/Reporting of KPIs and sales leads.● Led development team through the full software development life cycle as technical manager, project manager, and co-product owner, including definition and development of new modules including: BuswayFAST, ProjectFAST, distributor integration, request quote, help request, etc.

▪ Moved hosting from on-premise to the cloud (Microsoft Azure) on-time and with no disruption to customers.▪ Improved hosting and DevOps to achieve perfect SLA for hosting in 2018.▪ Led the R&D team to continuously improve: ▪▪ Implemented Continuous Integration with automated builds, deploys, and testing to support frequent releases to production with reduced cost, and increased reliability. ▪▪ Automated testing for smoke tests, functional tests, and performance tests with support for multiple tenants across multiple hosting environments. ▪▪ Added two new modules to EPO: “Diagnostics module” and “Essentials” module. Provided direction on content, UX, and technical.

▪ Re-designed and re-built EPO’s UI to greatly improve look and feel, make more dynamic for users, and responsive to the users’ device characteristics.▪ Managed teams that enhance, configure, and deploy EPO through the full software development and delivery lifecycle – from core infrastructure of the R&D lab to 24x7 delivery in the production hosting environments.▪ Improved software development process achieving better results for customers and the market.

Managed team responsible or four SaaS products : EPO, EVO, REM and EO.▪ Led the team that designed, implemented, and deployed the hosting for three new global offers while ensuring high availability and responsiveness.▪ Provided expert guidance to global R&D center on utility meter data integration and handling. Highlighted pitfalls and best practices.▪ Supported sustaining development and reliable hosting of EPO to maintain customer satisfaction with minimal resources.

▪ Worked with sales team throughout sales process to identify and build value for customers. Performed demonstrations, answered detailed questions, elucidated business and technical requirements, wrote sections of proposals.▪ Managed projects to deliver exceptional value and responsiveness to customers.

Managed teams that enhance, sustain, and configure multiple software products.