Experience:Team Lead, Network Engineering Specialist, Tier 3 Service Activation Center 2018-2021Performed all the same duties as above along with taking on a team lead position.Became trained in sd wan solutions along with more advanced private data routing products.Assist other techs who need escalation support on their calls.Take lead on high level escalation issues keeping customers, project managers and upper management informed. Training of new tech’s in both voice and data provisioning and products.Network Engineering Specialist, Tier 3, Kinetic Business 2021-2024In 2021 Windstream split off a division of their Enterprise customers into a more hands on red carpet treatment department from sales all the way down to Service Activation. I was tapped for this new team.Transitioned to data focused work only in order to provide a specialized high level of success for our customers.Took lead on 2-3 customer activation calls per day each scheduled for 1.5 up to 3 hours along with working same day escalations.Developed a closer relationship with our field tech’s and customers in order to provide them with a higher class of service.Focus was on existing customers turning up new sites into their existing network, hot cuts for bandwidth increases and updated equipment along with moving migrating customers onto our new fiber builds for 10gig upgrades.