Primary focus was Automotive Business - Managed full range of projects while maintaining relationships with vendors through the operative life cycle of the services to ensure service quality. Established operational objectives and shared service management responsibility for complex services. Shared in the responsibility to deliver a high level of service to the business while assisting in the operational processes by which the business interacted with the vendors, including billing, problem management, escalation and issue resolution. Performed full range of standard work for the professional field, included identifying and resolving complex problems in order to deal with most situations..