-Oversaw the performance and outcomes of assigned departments and units, while also managing departmental budgets.-Established and cultivated a cost-effective operational culture to achieve set objectives.-Effectively communicated and collaborated with management and medical professionals.-Aided in recognizing prospects for process enhancement and upheld adherence to organizational protocols.

-Develop and improve results of clinical focus on implant restoration options.-Create environment for team member growth and career advancement.-Lead team to control costs at or below budget.-Meet or exceed operational goals through proper operational execution.

Responsible for all operations and business outcomes , including revenue growth, achieving ROI targets, improve team member retention, and development for the dental department.-Facilitated the rapid growth of access to care for patients by adding an additional 117% capacity.-Created needed roles that were essential for sustained growth of my area of responsibility. -In collaboration with others, rewrote large portions of our clinical and non-clinical onboarding manual.-Implemented operational changes that resulted in an instant increase of 10% to the bottom line for my department.

Oversee all non-clinical policies and procedures, set revenue and NOI goals, train and develop practice leadership, and create budgeting process to provide growth roadmap for future practice expansion.-Implemented operational changes resulting in improved patient experiences causing an increase in revenue in the most recent quarter over previous year results.-Recruited, hired, and trained new practice managers needed for accountability in operational execution.-Developed and deployed a new team member handbook, as well as other human resource policy changes to clarify and improve team member experiences.-Analyze, research, and deploy a new patient records and financial management solution

Multiple site leader, meeting revenue goals, ensuring high level team member retention, and operating a training location for new team members for other locations.

1. Effective leadership, coaching and mentoring operations managers, other direct reports, and assist owner dentists with non-clinical skills development of associate dentists.2. Relationship building of a strategic nature with owner doctors, dentists, and managers.3. Implement and master high level strategic analysis and execution of systems with concurrentaccountability in order to achieve office growth.4. Develop and conduct effective regional trainings & meetings through the development and execution of outstanding group presentation skills.5. Develop and implement proactive strategic planning and trending analysis.6. Develop, implement, and ensure adherence to office values in order to ensure that all team members continually focus on the perfect patient experience so that every patient has a positive experience in the office.7. Develop and implement precise, realistic, and measurable goals and strategy that are challenging and compatible with company vision. 8. Develop and adhere to realistic and challenging budgets.9. Recruit, manage, develop and evaluate talent.10. Assess, investigate, and resolve staff and patient issues by analyzing the facts andcircumstances to develop timely, effective, logical yet creative solutions.11. Analyze results in an effort to identify, breakdown, and prioritize opportunities forimprovement.12. Responsible for assisting and evaluating effectiveness of implementation of specialties in the offices.13. Assist in developing managers for regional responsibilities.14. Assist owner dentists in recruiting and developing associate dentists for potentialownership opportunities.15. Implement marketing programs to grow the business.16. Identify future potential locations according to geography and opportunity.17. Ensure compliance with Company policies, as well as State, Federal and other regulatory bodies.

1. Identifying Staff and Developing Talent.2. Driving year over year revenue and profit growth.3. Effectively implement best operational practices.4. Managing expenses to achieve monthly budget5. Creating an environment that promotes PDS culture and values daily.6. Delivering a Perfect Patient Experience.7. Provide effective leadership, coaching and mentoring in an effort to identify and implementopportunities for improvement.8. Performs Human Resources related functions, such as interviewing and selecting,Performance Appraisals, Disciplinary Actions and Salary Administration.9. Ensure Compliance with Company policies, as well as State, Federal and other regulatorybodies.10. Report weekly to Regional Manager detailing accomplishments, areas for improvement,clear performance goals, and effectiveness of systems.11. Manage a team of both Front Office and Back Office employees; act as mentor, support,and assist in the development and training of staff.12. Monitor performance and ensure optimal staffing levels.13. Develop and implement an office success plan; including development of staff, and officeprotocols to provide for efficient operations during manager absences.

Oversaw 20% revenue growth from January 2013 to June 2013.Reduced people costs from 66.53% to 53.83% normalized to monthly revenue.Hired and trained new key front and back office personnel.Achieved a collections ratio of 97.27% YTD.Implemented procedural changes to decrease delayed insurance collections.Cross trained back office staff to meet patient demand when short staffed. Coached doctors and hygienists on patient journey experience.

For two major metrics, maintained at least 113% and 145% to goal 2.5 years concurrently. Developed sales team from 4 achieving both of the metric goals to 18 over the past year.Lead the red zone sales team in increasing customer experience scores approximately 10% over the previous 4 quarters (Sept 2011-Sept 2012). Q3 2012, red zone was rated the highest in the western United States with a score of 88 out of 100.Received public recognition by peers for my influence in leadership.Developed, implemented, and successfully deployed new policy to the sales staff and store mentors.Lead daily download meetings about the upcoming day to inspire customer focus.