Jefferson Davis Email & Phone Number

Gainesville, GA, US

Demorest, Georgia, United States

• Operated efficiently within a dynamic, small-team environment characterized by a rapid-paced workflow.
• Managed and resolved tickets efficiently utilizing ServiceNow, ensuring timely resolution and streamlined workflow management.
• Developed over 30 comprehensive documents serving as a robust knowledge base for end users, enhancing operational efficiency and empowering users with essential resources.
• Demonstrated proficiency in promptly addressing Priority 1 tickets, swiftly restoring classroom functionality to minimize disruptions in educational settings.
• Delivered comprehensive technical support for educational spaces, including classrooms, lecture halls, and conference rooms, encompassing setup and proficient troubleshooting of audiovisual equipment to ensure seamless.
• Executed the installation of new projectors in classrooms, contributing to enhanced audiovisual capabilities and instructional effectiveness.

Gainesville, Georgia, United States

• Efficiently oversee the day-to-day operations of a small online marketplace.
• Successfully established a small LLC with meticulous attention to tax and financial documentation.
• Conducted monthly expense reviews, ensuring financial efficiency and accuracy.
• Developed a Shopify website, showcasing an understanding of basic web design and logo development.
• Skillfully oversee inventory and consumables management, ensuring efficient and effective resource utilization.

Atlanta, Georgia, United States

• Work with all IT teams and the SOS users to establish the requirements for building, deploying, and maintaining effective, reliable, and secure end-user device solutions.
• Design, test, deploy, and support a standardized desktop and laptop image consisting of the operating system and all supported applications.
• Identify and organize day-to-day operation and maintenance tasks to ensure a secure a reliable computing environment.
• Ensure desktop security, including data integrity, file encryption, and related hardware/software meets compliance with company policies.
• Displayed extremely strong troubleshooting skills and ability to identify layer zero issues (User error) quickly.
• Created 30+ Documents to be used as a Knowledge Base for new IT Technicians and future end-users.

Norcross, Georgia, United States

• Audited Queues of invoices effectively decreasing customer turn-around-time and increasing customer satisfaction percentages
• Conducted online help chats with Apple Advisors to resolve shipping investigations, billing issues such as debit/credit memos, and system failures.
• Performed customer contact call lists, ensuring customers are contacted regarding the status of their repair every 48 hours. Open and resolve tickets using an in-house ticketing system.
• Performed preventative maintenance and dealt with unforeseen breakdowns to ensure the availability of critical equipment.
• Performed intense Mac Hardware repairs involving the disassembly and reassembly of MacBook Laptops, often over 1.5 hours.

Network And System Administration/Administrator

Computer Science