• Promoted to E8 / Master Sergeant 2011.• Conducted job site inspections and worked with Military units and Contractors, obtaining building materials. • Recognized as Construction Supervisor and Squad Leader of eight soldiers and supervised platoon of twenty-five soldiers.• Oversaw prefabrication of 20 B-Hut barracks, shipped to forward operation base locations. • Maintained $500,000 worth of equipment and recognized as Heavy Equipment Supervisor and Squad Leader.

• Enhanced overall 5% Sales, by providing technical training, and improved sales processes. • Improved Customer wait time from 12 to 3 days through backlog reduction.• Maximized Technician upsell revenue from 25% to 45%, resulting in additional revenue of $148,421 and Quality from 93% to 95%.• Improved Tech Productivity from 89% to 91%, resulting in reduction in overtime and non-production time.• Increased Technician Staffing from 5 to 7 employees within 6 months and Customer Satisfaction scores from below 80% to over 89%.• Developed multiple technicians for promotion into Master technician roles, while building sustainable bench strength.• Implemented instrumental changes in service and installation departments, lifting overall ranking and performance. • Conducted Bi-weekly meetings and provided field training.• Maintained overall fleet maintenance resulting in meeting customer appointments, scheduling and working with contractors, conducting needed repairs and building inspections monthly. • Maintained building security, conducting monthly inspections resulting in zero incidents.