Jeff Hall Email & Phone Number

Sandy, Utah, United States

- Prepares and delivers comprehensive departmental reports for stakeholders, highlighting progress, pinpointing challenges, and providing updates on project statuses to ensure informed decision-making- Collaborates with cross-functional teams to facilitate seamless communication and ensure the smooth progression of projects, addressing any issues promptly to maintain alignment with project goals- Identifies and implements process improvements to enhance efficiency, accuracy, and overall team productivity, resulting in streamlined workflows and reduced operational bottlenecksCurrent Project:- Coordinating the migration of billing data, including SKUs and customer information, from newly acquired companies into NICE's billing system. Leads the integration process, ensuring data accuracy, alignment with internal workflows, and seamless transition for new customers while collaborating with cross-functional teams to optimize billing operations.

Greater Salt Lake City Area

- Leads new-hire training, contributing to the growth of the billing operations team from 3 to 11 employees - training 16 teammates - from November 2019 to present- Serves as billing operations subject matter expert, playing a pivotal role in the successful implementation of NetSuite and Salesforce- Manages enterprise-level customer accounts ranging from $1 to $10 million in contracts and subscriptions- Coordinates close activities for financial reporting periods with the billing operations team to ensure tasks are completed promptly- Generates flux memos and other reporting to support business objectives- Develop, document, and provide training on internal controls and best practices regarding the quote-to-cash process

Orem, Ut

- Led new-hire training, expanding the billing operations team from 2 to 8 employees, training 11 teammates from 2017 to 2019- Served as billing operations subject matter expert during the successful Salesforce implementation- Worked with project managers, product owners, and development teams on the development, testing, and implementation of new products and automation.- Developed, documented, and trained on internal controls and procedures regarding the quote-to-cash process, reducing errors by 11%- Managed enterprise-level customers, acting as their primary billing contact with Avetta- Oversaw invoicing process of approximately 80,000 invoices per year- Successfully executed month-end closing processes including managing data between all systemoperations that have a direct impact on Zuora.

Utah

- Led meetings, conducted new-hire training, and helped coordinate billing-related projects- Generated and reviewed approximately 1,500 invoices per month for accuracy and completeness- Worked with project managers, product owners, and development teams on user acceptance testing of new products and automation.- Successfully executed month-end closing processes- Performed account reconciliations

Orem, Ut

- Played a pivotal role as the sole Compliance Billing Specialist in a pilot program in the Compliance Department, increasing customer satisfaction and resulting in the permanent adoption of the role- Served as a liaison between the Avetta Billing Department and Compliance Specialist Department, fostering cross-departmental communication and collaboration- Created and maintained comprehensive training documentation for the Compliance Billing Specialist function- Executed the processing of refunds and invoice adjustments, aligning financial transactions with company policies and customer expectations- Conducted specialized billing training sessions for Compliance Specialists, contributing to the skill development of team members and departmental proficiency

Orem, Utah Area

- Facilitated navigation of the Avetta cloud application for end-users, enhancing their overall user experience and proficiency with the platform- Managed and facilitated end-users through the membership fee payment process, ensuring a smooth and efficient transactional experience- Verified technical documents submitted by end-users, maintaining a high standard of accuracy and compliance with established protocols- Recorded and documented details of customer inquiries, comments, and complaints- Proactively communicated and collaborated with internal departments, playing a key role in the resolution of customer requests and concerns.- Systematically recorded and tracked end-user reported defects and product gaps, providing crucial input for product enhancement and quality assurance initiatives

American Fork, Utah

- Achieved 60% reduction in training time of customer service representatives through the development and use of new training procedures- Designed, created, and maintained various customer service training documents and guides- Led customer service training meetings- Managed the customer service team's scheduling to optimize phone and email coverage for efficient customer service operations- Managed inbound customer calls and emails, creating service tickets and facilitating transfers to Technical Support Engineers- Provided on-site assistance, assigning visitor security badges, and escorting visitors to ensure a secure environment- Conducted daily security badge audits, promptly reporting discrepancies to the IT department- Supported Accounts Receivable by preparing and mailing monthly billing envelopes

United States

• Achieved a 30% increase in partner satisfaction in a pilot program offering advanced support for reseller partners and resulting in the establishment of the Reseller Support Team• Achieved a Monthly Average CSAT score of 9.9 / 10• Delivered world-class client service to merchants, managing retention, merchant acquiring, and chat queues within defined quality and quantity metrics• Handled a diverse range of merchant acquiring interactions, including billing inquiries, credit card and e-check funding issues, limit increases, statement and reconciliation support, and general account update• Negotiated fees and proactively made offers when required to retain and support customers• Consistently met performance metrics in a fast-paced environment

Provo, Utah Area

I worked hand in hand with individuals in their home to ensure they are safe, respected, mentored and having fun. I assisted the residents in their daily routines, such as getting up on time to take a shower, eat breakfast, and catch the bus to go to work. I administered their daily medications. I was also responsible for general house cleaning such as: doing dishes, cleaning the stove, and vacuuming.

Provo, Utah Area

I contacted Real Estate professionals inviting them to attend a 2-day informational seminar. I was responsible for answering questions and providing information to potential business partners for the company.

United States

I contacted people interested in taking online college classes. I provided information and answered questions related to online schooling. Assisted contacts in selecting an online school. I was responsible for setting up an appointment for a recruiter from that school to call the contact back.

Provo, Utah Area

I contacted Real Estate professionals inviting them to a 2-hour informational seminar. I was responsible for answering questions and providing information to potential business partners for the company.

Lindon, Utah

Assisted customers purchasing Internet equipment via phone, e-mail, and chat. Assisted customers with minor technical issues. Responsible for entering job tickets for technicians. Answered questions and resolved customer billing problems. Launchpad Assistant Supervisor. I supervised newly trained employees during their first week after training. I was responsible for ensuring these employees were familiar with the tools and resources needed to perform their job.

Highland, Ut

Responsible for cleaning an assigned area of the school. I emptied trash bins, vacuumed floors, and any other tasks assigned. In the summer I was responsible for general landscaping such as: mowing the lawns, edging the walkways, and maintaining the lawn equipment.

Orem, Ut

I sold products to consumers.

Lindon, Ut

I was in charge of training a group of developmentally disabled individuals in basic living skills, such as: anger management, money management, and doing laundry. I also assisted these individuals with hygiene such as: changing diapers, showering, and brushing teeth. I also did minor janitorial work like taking out trash and cleaning bathrooms.

Orem, Ut

I called consumers to conduct surveys on various subjects.

B.S., Behavioral Science - Psychology, 3.79 Gpa

Activities and Societies: Phi Theta Kappa International Honor Society, National Society of Collegiate Scholars

A.S., Behavioral Science - Psychology, 3.79 Gpa

Activities and Societies: Phi Theta Kappa International Honor Society, National Society of Collegiate Scholars

High School, General Studies