Jeff Hall Email & Phone Number

Sandy, Utah, United States

- Prepares and delivers comprehensive departmental reports for stakeholders, highlighting progress, pinpointing challenges, and providing updates on project statuses to ensure informed decision-making- Collaborates with cross-functional teams to facilitate seamless communication and ensure the smooth progression of projects, addressing any issues promptly.

Greater Salt Lake City Area

- Leads new-hire training, contributing to the growth of the billing operations team from 3 to 11 employees - training 16 teammates - from November 2019 to present- Serves as billing operations subject matter expert, playing a pivotal role in the successful implementation of NetSuite and Salesforce- Manages enterprise-level customer accounts ranging from.

Orem, UT

- Led new-hire training, expanding the billing operations team from 2 to 8 employees, training 11 teammates from 2017 to 2019- Served as billing operations subject matter expert during the successful Salesforce implementation- Worked with project managers, product owners, and development teams on the development, testing, and implementation of new products.

Utah

- Led meetings, conducted new-hire training, and helped coordinate billing-related projects- Generated and reviewed approximately 1,500 invoices per month for accuracy and completeness- Worked with project managers, product owners, and development teams on user acceptance testing of new products and automation.- Successfully executed month-end closing.

Orem, UT

- Played a pivotal role as the sole Compliance Billing Specialist in a pilot program in the Compliance Department, increasing customer satisfaction and resulting in the permanent adoption of the role- Served as a liaison between the Avetta Billing Department and Compliance Specialist Department, fostering cross-departmental communication and collaboration.

Orem, Utah Area

- Facilitated navigation of the Avetta cloud application for end-users, enhancing their overall user experience and proficiency with the platform- Managed and facilitated end-users through the membership fee payment process, ensuring a smooth and efficient transactional experience- Verified technical documents submitted by end-users, maintaining a high.

American Fork, Utah

- Achieved 60% reduction in training time of customer service representatives through the development and use of new training procedures- Designed, created, and maintained various customer service training documents and guides- Led customer service training meetings- Managed the customer service team's scheduling to optimize phone and email coverage for.

United States

• Achieved a 30% increase in partner satisfaction in a pilot program offering advanced support for reseller partners and resulting in the establishment of the Reseller Support Team
• Achieved a Monthly Average CSAT score of 9.9 / 10
• Delivered world-class client service to merchants, managing retention, merchant acquiring, and chat queues within defined quality and quantity metrics
• Handled a diverse range of merchant acquiring interactions, including billing inquiries, credit card and e-check funding issues, limit increases, statement and reconciliation support, and general account update
• Negotiated fees and proactively made offers when required to retain and support customers
• Consistently met performance metrics in a fast-paced environment

Provo, Utah Area

I worked hand in hand with individuals in their home to ensure they are safe, respected, mentored and having fun. I assisted the residents in their daily routines, such as getting up on time to take a shower, eat breakfast, and catch the bus to go to work. I administered their daily medications. I was also responsible for general house cleaning such as.

Provo, Utah Area

I contacted Real Estate professionals inviting them to attend a 2-day informational seminar. I was responsible for answering questions and providing information to potential business partners for the company.

United States

I contacted people interested in taking online college classes. I provided information and answered questions related to online schooling. Assisted contacts in selecting an online school. I was responsible for setting up an appointment for a recruiter from that school to call the contact back.

Provo, Utah Area

I contacted Real Estate professionals inviting them to a 2-hour informational seminar. I was responsible for answering questions and providing information to potential business partners for the company.

Lindon, Utah

Assisted customers purchasing Internet equipment via phone, e-mail, and chat. Assisted customers with minor technical issues. Responsible for entering job tickets for technicians. Answered questions and resolved customer billing problems. Launchpad Assistant Supervisor. I supervised newly trained employees during their first week after training. I was.

Highland, UT

Responsible for cleaning an assigned area of the school. I emptied trash bins, vacuumed floors, and any other tasks assigned. In the summer I was responsible for general landscaping such as: mowing the lawns, edging the walkways, and maintaining the lawn equipment.

Orem, UT

I sold products to consumers.

Lindon, UT

I was in charge of training a group of developmentally disabled individuals in basic living skills, such as: anger management, money management, and doing laundry. I also assisted these individuals with hygiene such as: changing diapers, showering, and brushing teeth. I also did minor janitorial work like taking out trash and cleaning bathrooms.

Orem, UT

I called consumers to conduct surveys on various subjects.

B.S., Behavioral Science - Psychology, 3.79 Gpa

Activities and Societies: Phi Theta Kappa International Honor Society, National Society of Collegiate Scholars

A.S., Behavioral Science - Psychology, 3.79 Gpa

Activities and Societies: Phi Theta Kappa International Honor Society, National Society of Collegiate Scholars

High School, General Studies