Jeff Johnson Email & Phone Number

Dallas-Fort Worth Metroplex

Companies traditionally sell a product or service with a customer onboarding process that is opaque for both the vendor and the customer. The onboarding steps often live in an Excel spreadsheet or a project management software focused on internal use. GuideCX has created a platform that allows the vendor to visually layout implementation steps, assign.

Dallas-Fort Worth Metroplex

• Led customer pre-sales and support team of 55 engineers and 3 managers, selling and supporting semiconductor design software. Territory included 150+ customers across Central and Mountain time zones plus southern.
• Designed product deployment and support plans. Deployed 100’s of new products and features at dozens of top accounts, utilizing Agile style collaboration with customers and product R&D.
• Program Manager on deployment of new flagship products at enterprise accounts. Led cross-functional teams (customer engineering, field engineering, R&D); assigned tasks, developed and tracked KPIs, and strategized with.
• Recruited, interviewed, and onboarded new support talent. Negotiated job offers. Developed mentoring and training programs to ensure their quick success on the job.
• Developed best practices playbooks covering every part of the customer life cycle. For example: software license packages, how to win competitive product evaluations, production deployment, customer support.
• Trusted advisor to sales team, strategizing daily on up-sell opportunities for new revenue growth. Led weekly meetings with sales and support team to align on status and next steps.

Dallas-Fort Worth Metroplex

• Led customer support and consulting team on top-2 global enterprise account, with 15 direct reports and 25 indirect reports. Territory included Texas, Europe, India, and Japan, with an annual revenue run-rate of over.
• Led competitive evaluations, resulting in displacement of other vendors across 3 customer divisions on 4 continents. Increased market share from an original 30% to a dominate 80% position.
• Integrated customer requirements and feedback into each step of Synopsys’s R&D development cycle (planning, specifications, beta testing, and field deployment). Resulted in implementation of 100’s of custom features.
• Quickly addressed support need escalations. Listened to ensure understanding of customer needs, rapidly marshaled applications engineering team to deploy a solution to eliminate downtime, and worked as an advocate for.
• Worked daily with global teams to ensure they understood sales priorities and followed support best practices. Traveled overseas >40 times to strategize with support teams and enhance customer relationships.
• Presented regularly to Synopsys CEO and customer VP’s on collaboration status and plans.

Bachelor Of Science (Bsee), Electrical Engineering

Masters Of Science (Msee), Electrical Engineering