Jeff Johnson Email & Phone Number

Dallas-Fort Worth Metroplex

Companies traditionally sell a product or service with a customer onboarding process that is opaque for both the vendor and the customer. The onboarding steps often live in an Excel spreadsheet or a project management software focused on internal use. GuideCX has created a platform that allows the vendor to visually layout implementation steps, assign tasks to customer/internal teams, provide transparency when there are issues/delays and receive notifications when a customer is stuck or hasn’t completed a critical step on their end. GuideCX has built-in integrations with Salesforce, Jira, Slack, HubSpot, and Zapier as well as an open API. GuideCX's ultimate goal is to help companies create fierce customer loyalty through a transparent and collaborative customer onboarding experience.

Dallas-Fort Worth Metroplex

Led customer pre-sales and support team of 55 engineers and 3 managers, selling and supporting semiconductor design software. Territory included 150+ customers across Central and Mountain time zones plus southern California, with an annual revenue run-rate over $50M in on-premises and SaaS licenses.• Designed product deployment and support plans. Deployed 100’s of new products and features at dozens of top accounts, utilizing Agile style collaboration with customers and product R&D.• Program Manager on deployment of new flagship products at enterprise accounts. Led cross-functional teams (customer engineering, field engineering, R&D); assigned tasks, developed and tracked KPIs, and strategized with customer executive management. Improved chip performance an average of 10%, with 10% lower power, resulting in numerous multimillion-dollar contracts.• Recruited, interviewed, and onboarded new support talent. Negotiated job offers. Developed mentoring and training programs to ensure their quick success on the job.• Developed best practices playbooks covering every part of the customer life cycle. For example: software license packages, how to win competitive product evaluations, production deployment, customer support, up-selling, and collaborating with R&D. Presented at world-wide training conferences, influencing 100’s of support engineers and managers.• Trusted advisor to sales team, strategizing daily on up-sell opportunities for new revenue growth. Led weekly meetings with sales and support team to align on status and next steps.• Exceeded sales quota 9 out of 10 years.• Global Accounts Manager of the Year, for innovation in managing a team across 3 continents.

Dallas-Fort Worth Metroplex

Led customer support and consulting team on top-2 global enterprise account, with 15 direct reports and 25 indirect reports. Territory included Texas, Europe, India, and Japan, with an annual revenue run-rate of over $12M.• Led competitive evaluations, resulting in displacement of other vendors across 3 customer divisions on 4 continents. Increased market share from an original 30% to a dominate 80% position.• Integrated customer requirements and feedback into each step of Synopsys’s R&D development cycle (planning, specifications, beta testing, and field deployment). Resulted in implementation of 100’s of custom features, greatly increasing customer satisfaction and subsequent sales.• Quickly addressed support need escalations. Listened to ensure understanding of customer needs, rapidly marshaled applications engineering team to deploy a solution to eliminate downtime, and worked as an advocate for the customer to obtain any needed software enhancements from R&D.• Worked daily with global teams to ensure they understood sales priorities and followed support best practices. Traveled overseas >40 times to strategize with support teams and enhance customer relationships. • Presented regularly to Synopsys CEO and customer VP’s on collaboration status and plans.• Developed best practices training on numerous topics, including how to drive customer requirements through R&D and how to manage worldwide teams. Presented on these topics to 100’s of engineers and managers.• Developed a customer design tracking database in Microsoft Access to allow easy visualization of specs for every customer design and where our products were deployed vs the competition. This improved sales by identifying where to attack next.• Exceeded sales quota 5 out of 6 years.Other Positions:Sr. Manager, Applications Engineering (Synopsys)Staff Applications Engineer (Synopsys)ASIC Semiconductor Design Engineer (Texas Instruments)

Bachelor Of Science (Bsee), Electrical Engineering

Masters Of Science (Msee), Electrical Engineering