Jeff King Email & Phone Number

Richardson, Tx

Atlanta, Ga

DIRECTOR, Operations Control Center AUG 2012 – FEB 2018Ecova/Engie, Atlanta, Georgia • Director of Operations Control Center. Managed 70 seat Energy Management Services (Tier 3) technical support center supporting 19,000 commercial sites.• Our team’s efforts resulted in saving Clients over $3M annually in reduced energy consumption and maintenance expense by proactively monitoring EMS alarms, first call remote resolution, and providing intelligent dispatch.• Managed successful installation of Energy Management System Controls in over 500 commercial sites from 2015 – 2017.• Additional responsibilities include, P&L (6M), Training, Quality Assurance, Leadership Development, Service Level Delivery, Vendor Management, and Client Account Management, • Reduced internal attrition from 20% to 11% over 2 year period by creating a self-paced continuous education program that allows each person to take ownership of their career progression. • Improved Business Unit gross margins by 12% in 2017 by implementing a revised workforce planning program, and revised training and quality assurance program.• 5 consecutive years exceeding budget goals. 100% Client retention during that same 5 year period!• Exceeded work order accept/redirect SLA of 90% for all Monitoring and Maintenance clients in 2017.