Jeffery Knor Email & Phone Number

Chicago, Il

· Business Analyst on a team responsible for application managed services for the City of Chicago’s CIS Utility Billing System (billing agent for all water, sewer, garbage, and tax services for the City of Chicago and 125 suburbs and processes over $1B in payments annually) and several system interfaces.· Serve as a liaison between the Chicago Department’s of Water Management, Finance, Streets and Sanitation, Budget Management, and Innovation Technology, application development teams, and third-party vendors to support citywide initiatives.· Define and gather project requirements through regular client and team meetings and review of project artifacts.· Develop functional and technical specifications and perform quality assurance testing associated with the City’s Oracle Based CIS Utility Billing System.· Develop system and end user documentation.· Create and maintain daily and monthly interactive dashboards.· Perform ad-hoc analyses and reports based on client requests and needs.· Provided pre and post production analysis on the Automated Reading System (AMR) Restructuring Initiative, to improve the efficiency of the AMR rate taker processes and routes, to acquire more accurate and timely readings.· Assisted the City of Chicago and third-party vendors in implementing improved payment plan services through the City’s IVR and Online payment portals for over 300,000 customers.· Performed analysis on over 3 years of payment arrangements to identify potential ways to boost revenue by increasing the minimum down payment.

Chicago, Il

· Lead and managed groups of up to 8 colleagues during field work performed throughout the United States. This included measuring commercial high-rise buildings, warehouses, retail storefronts/malls, garages, bank branches and entire office complexes. Field-verified existing partition plans, power/data plans, reflected ceiling plans, as well as furniture and material documentation.· Created detailed spreadsheets based on BOMA 1996, BOMA 2010 and REBNY standards to assist clients with the management of their commercial, retail and industrial portfolios.· Collected and analyzed information to develop and maintain AutoCAD database to track all aspects of a facility.· Direct contact with clients to aid with their inquiries and reporting requirements.· Designed and implemented a modern, digital interactive PDF book (SDISecure™) for commercial high rise emergency and fire safety procedures, that can be utilized from personal mobile devices (phones, tablets, etc.).· Completed full REBNY measurements for One and Four World Trade Center in New York City.· Worked with SDI Team, providing technical support on security camera system project for the Al Hilal Tower in Abu Dhabi. This included multiple phases which required detailed camera schedules, floor plans, as-built archiving, and site analysis. Designed various camera/wiring layouts including sectional drawings, and mechanical, architectural, and electrical drawings. Input all necessary data into CAD that would be included in the Construction Phase. Ensured any design changes and updates were reflected in all submitted documents.· Provided CAD support on Los Angeles World Airports (LAWA) Camera Project. This included inputting data into mechanical, electrical and architectural CAD drawings. Worked with existing CAD and created new CAD to reflect field-collected data. Provided architectural expertise for cameras, wiring, video projectors, and audio installation.