Seeking a career in Information Security | Risk Management | Compliance & Remediation

Audited to ensure desktop client compliance standards are met across the enterprise and remediating non-compliant devices. Remediation of core and third-party desktop applications and operating systems, as defined by the global security team as Not Permitted Technology in the enterprise. Coordinated remediation efforts with global Associate Support teams and the Bank’ssecurity group.• Lead Technician for the Not Permitted Technology (NPT) project o Performed technical analysis, reviewed daily reports in order to verify and work to upgrade core applications or remove any non-compliant software o Includes products that are end of life, contains vulnerabilities with fixes, or vulnerability trends. This includes versions of software, Core and 3rd party removal• Worked closely with Global Information Security o Implementing controls in order to minimize any security risk• Operations, troubleshooting, & technical professional o Worked with business partners worldwide in order to remediate not permitted technology• Self-motivated o Worked remotely, ability to learn new products and multitask, work with business partners and clients with coordinating and overseeing mass remediation efforts globally. o Performed individual device remediation when automation is unavailableAssisted the Remote Reimaging Services Team (RRS), we identified workstations in the enterprise missing critical patches whether they are Microsoft OS, Office, or 3rd party application patches. We worked with our clients and local support teams in order to remediate overdue patches• Desktop Patch Remediation (over 120 days)• Remote Reimaging Services Team (RRS) o Reinstalling Operating System (OS) remotely o Work with Client to reduce loss of productivity o Reduce vulnerabilities at the bank by keeping workstations compliant

• Delivered first line customer support, PC hardware/software support • Provided operating system, application and hardware support for over 3000 devices/customers in 5 buildingso Microsoft Windows, MAC OS, HP, Dell desktop, laptop, Avaya/Cisco VoIP phone hardware support, DNS, DHCP, Email (MS Exchange), & TCP/IP• Maintained a strict service level agreement for incident management resolution• Partnered with various internal teams to assist with server support when needed• Executed asset management & disposal dutieso Maintained asset list by serial number, MAC address, or Machine nameo Captured serial numbers, verified data was removed from hard drive for disposalo Completed required paperwork for based on IT policies & procedures• Performed workstation imaging using Ghost and Altiris Deployment Solution• Successfully provided solutions for associates and clients both onsite and remotely• Documented issues and completed problem tickets within the agreed SLA with a 98% success• Met and exceeded customer satisfaction goals year after year, On-call support for critical issues• Project manager/Leadership role in large scale projects saving the bank thousands of dollarso One of the technical leads with the upgrade of over 5000 machines to Windows XP locally and traveled to several sites to assist with the PC upgrade. This was to mirror the OS being used after being acquired by Bank of America.o Team Lead with the Mortgage Fulfillment conversion project in Beachwood, Ohio. This included building out 7 training rooms, moving and relocating over 700 desktops, imaging and pushing software to each PC and build over 84 laptops for the new Site leads, Unit Leads, Team Leads, & Proficiency Coaches.o Team Lead for support market in preparing all Lines of Business for the upgrade to Windows 7 or order to beat the Microsoft support deadline for Windows XP. By doing this we reduced the risk of any operating system vulnerabilities with any outdated updates or patch