Jeff Morgan Email & Phone Number

Cleveland, Oh, Us

Cleveland, Ohio, United States

Client Services Management at Pandora has two primary roles: people management and special projects that influence business execution. I excelled in those capacities, leading the top-performing CS team in the Central region, delivering usability and efficiency improvements in our Ad Buying Experience team, and improving third-party ad serving fee workflows on our Finance team. Successes include:People Management- Managed a team of six Account Managers, local and remote, executing $65M+ in annualadvertising business, maintaining less than 2% rate of under-delivery- Developed Account Managers and Senior Account Managers with 1-on-1 coaching, internaland external training programs, and quarterly career feedback sessions- Built productive relationships with sales leaders in Ohio, Chicago, and NashvilleAd Buying Experience- Partnered with Ad Product and Product Design teams to gather user feedback, developPRDs, and prioritize development plans for six proprietary ad buying systems- Created and led a comprehensive training program for a new order management system toa team of 80 beta users- Established and co-led a new Ad Buying Experience SME team to represent 225 CSprofessionals nationwide- Collaborated with Training and Enablement team to create and implement communicationplans for new resources including system guides, FAQs, standard operating proceduredocumentation, and more- Reported directly to VP, Client Services on trending systems issues, organization trainingprogress, and innovation opportunitiesFinance- Managed $500k ad serving fee budget supporting partnerships with Amazon, Google,Innovid, Doubleverify, and IAS- Designed and implemented a new campaign approvals workflow in JIRA, including trackingand reporting to provide visibility to CS leadership- Partnered with finance and AP teams to develop annual reporting to inform year over yearbudget allocation

Cleveland/Akron, Ohio Area

Cleveland, Ohio

- Managed $10 million of digital media annually for national and local brands- Led the interview, selection, and training for a Client Services intern- Developed and presented analytical data and campaign insights to C-level executives- Served as end user team lead for internal software, supporting 225 Account Managers- Created and implemented a training and development program for entry-level employees- Managed professional relationships with 75 direct clients and agencies

Cleveland, Ohio

- Managed multi-million dollar ad business for Cleveland clients, incl. Cleveland Clinic, CSU, Goodyear- Developed and maintained productive relationships with local advertising clients and agencies- Built comprehensive media plans from a variety of ad products- Managed campaign performance via third party and internal systems- Recommended plan optimizations based on product performance and ad inventory

Cleveland, Ohio

Working at a fast-growing company has meant jumping in wherever I'm needed. I've put my diverse skillset to work in every aspect of our communications strategy, reaching thousands of B2B customers and millions of end users.Major Projects:- Developed and oversaw the structural redesign of our corporate website, www.overdrive.com, from static HTML to a CMS (WordPress)- Developed and executed a new direct marketing strategy, from lead generation through nurturing and conversion- Collaborated with internal partners to overhaul print and digital media strategy, including brochures, web assets and videosEmail Marketing:- Developed new strategy for identifying prospects, targeting leads and nurturing existing opportunities- Drove data-based decision making for email creative and demographic selection- Collaborated with internal teams to ensure customer needs were being metContent Creation and Editing:- Produced, revised and edited print assets for 50+ tradeshows per year on a quarterly basis- Provided creative oversight for messaging across print, email and web assets- Produced and edited scripts and storyboards for promotional and educational videos- Produced and edited written content for websites, web graphics and PPC advertising campaigns- Assisted web team with HTML and CSS development and editing as needed

- Produced and edited weekly features for a viewership greater than one millionunique users per month- Managed affiliate relationships with partner websites- Supported ad partner relationships through custom content- Maintained relationships with PR firms and representatives- Produced and edited product reviews across several tech markets- Performed daily content editing and website maintenance- Attended and reported on select industry events

- Cultivated a reader base of more than 40,000 unique visitors per month- Produced and edited daily editorial content and images- Identified undeveloped markets and focused original content toward those areas- Targeted new readers based on data from Google Analytics and social media statistic

Cleveland, Ohio

- Produced written content across a variety of fields of interest- Created and edited webpages (HTML/CSS) for original content- Managed affiliate relationships with partner websites

Canton, Ohio

- Provided consultative sales services for corporate customers in a five-county area- Produced and edited written documents for the sales team