Jeff Fraser Email & Phone Number

Greater Toronto Area, Canada

Toronto, Canada Area

Grew relationships with our top accounts by providing best in class quality, efficiency and positive ROI in a B2B environment. Used relationship selling approach in identifying customers’ challenges to uncover solutions, new sales opportunities, increase customer loyalty and drive continued growth.- Developed and maintained relationships with stakeholders in our key accounts through ongoing dialogue, account reviews and new information exchange.- Worked with clients to develop… Show more Grew relationships with our top accounts by providing best in class quality, efficiency and positive ROI in a B2B environment. Used relationship selling approach in identifying customers’ challenges to uncover solutions, new sales opportunities, increase customer loyalty and drive continued growth.- Developed and maintained relationships with stakeholders in our key accounts through ongoing dialogue, account reviews and new information exchange.- Worked with clients to develop strategy and implement solutions to existing challenges as well as proactively planning for any potential changes in the short, medium and long term.- Member of the customer-facing team that earned a consistent 95% and above CSAT score.- Assigned as liaison to our newest and largest customer: A global advertising firm with over 200,000 employees.- Provided training and pre-sales demonstrations of products and services.- Designed and executed large Event calls with hundreds of participants for Investor Relations, Regulatory and AG Meetings incorporating audio, web and video elements.- Customized account and billing structure for large organizations to meet their AP reconciliation requirements. Show less

Markham, Ontario

Worked closely with clients, distributers, manufacturers as well as international internet providers to monitor, diagnose and resolve video equipment and network issues. Provided 'white glove' service to our customers while acting as a problem solver behind the scenes in a technical environment. My key mandate was to increase product and service adoption through impeccable customer service, flawless video communications and making the service feel as easy to use as making a phone call.-… Show more Worked closely with clients, distributers, manufacturers as well as international internet providers to monitor, diagnose and resolve video equipment and network issues. Provided 'white glove' service to our customers while acting as a problem solver behind the scenes in a technical environment. My key mandate was to increase product and service adoption through impeccable customer service, flawless video communications and making the service feel as easy to use as making a phone call.- Increased adoption rate of video technology through hands on guidance, training and support.- Global 24/7 helpdesk and monitoring requiring coordination between internal engineering, international internet providers and hardware manufacturers.- Developed and implemented customer equipment software upgrade program.- Onsite customer equipment, infrastructure and network upgrades.- Project management for video Events from sourcing public room rentals, equipment, endpoint registration, testing to connection and layout switching.- New video endpoint orders included testing, registration to infrastructure, phonebook management and shipping to customer location. Show less

Toronto, Canada Area

Provided technical, sales and general client support on audio and web collaboration products and services. Also provided statistical reporting an analysis to management with regard to Helpdesk operations. Mentoring and training new consultants.Also responsible for supporting resellers and their clients in the same capacity while maintaining brand integrity.

Provided technical, sales and general client support on audio and web collaboration products and services. Also provided statistical reporting an analysis to management with regard to Helpdesk operations. Mentoring and training new consultants.Also responsible for supporting resellers and their clients in the same capacity while maintaining brand integrity.

Toronto, Ontario, Canada

Provided customer support to financial professionals seeking regulatory (re) certification by assisting with course enrolment and troubleshooting technical issues with online courses. Assumed responsibility for call escalations, provided guidance to Support Reps, identified process conflicts and recommended solutions.Reformatted and built out internal knowledge base for the CSI campaign; The first inbound support contract at the time for the company. Included rewriting old and… Show more Provided customer support to financial professionals seeking regulatory (re) certification by assisting with course enrolment and troubleshooting technical issues with online courses. Assumed responsibility for call escalations, provided guidance to Support Reps, identified process conflicts and recommended solutions.Reformatted and built out internal knowledge base for the CSI campaign; The first inbound support contract at the time for the company. Included rewriting old and developing new KB articles in a format that provided a breakdown of 1) information and context, 2) process, 3) PDF forms, and, 4) links to further resources.Successfully reduced caller wait times from 20 minutes or longer down to 80% answered in under 20 seconds. Show less

Toronto, Canada Area

Responsible for all day-to-day operations of a high end personal and home product storein Toronto’s Queen’s Quay Terminal. Moved location back into a state of profitability bystreamlining inventory levels and overhauling and actively targeting our customer loyaltyprogram members. Improvements in employee talent and practices resulted in a more focused and cohesive team. Implementing the MOHR Retail Sales program with the team led to greater overall quality sales and a… Show more Responsible for all day-to-day operations of a high end personal and home product storein Toronto’s Queen’s Quay Terminal. Moved location back into a state of profitability bystreamlining inventory levels and overhauling and actively targeting our customer loyaltyprogram members. Improvements in employee talent and practices resulted in a more focused and cohesive team. Implementing the MOHR Retail Sales program with the team led to greater overall quality sales and a reduction in customer returns. Show less

Markham, Ontario, Canada

Portrait and product imaging services for business and private clientele. Project management from concept to finished product. Digital imaging services as well as traditional photographic printing such as platinum, palladium and silver gelatin.