Jeffrey J. Poff, Enp Rpl Email & Phone Number

Wisconsin, United States

Lead and oversee a dynamic team of leaders to drive exceptional performance and deliver a world-class customer experience across all channels.Strategically analyze and interpret complex performance data and trends to inform decision-making, continuously improving service levels and operational efficiency.Collaborate with senior leadership to proactively.

United States

Motivate, engage, and develop leaders who create a high performing environment. Analyze trends and performance data to ensure the customer receives a world class customer experience. Proactively communicate with leadership on potential issues while determining and suggesting resolutions. Develop or enhance processes and systems to improve efficiency and.

West Bend, Wisconsin, United States

Create a Quality Assurance and Compliance Monitoring Structure and Strategy for the Contact Center (Phone and Media).Provide hiring, training, development, and supervision of all Quality Assurance Specialists.Assist with the overall production of the Quality Assurance team and provide guidance to team members on meeting team production goals. This includes.

Wisconsin

Create a Quality Assurance and Compliance Monitoring Structure and Strategy for the Contact Center (Phone and Media).Provide hiring, training, development, and supervision of all Quality Assurance Specialists.Assist with the overall production of the Quality Assurance team and provide guidance to team members on meeting team production goals. This includes.

Hubertus, Wisconsin, United States

Waukesha, WI

Oversees the day-to-day operations, activities, and personnel on an assigned shift to ensure compliance of established guidelines, procedures, and policies; ensures appropriate staffing levels are maintained; creates seating assignment rosters.Responsible for the effective supervision and administration to include staff development and training.

Waukesha County Communications

Communications Training Officer (CTO) - Provides initial training to new employees in a consolidated dispatch center.Continually assess the training needs of all staff in the communications center, make plans to implement and administer ongoing training programs for all staff, supervisors, and management personnel.Maintain training records and ensure that.

Milwaukee, WI

Responsible for daily driver operations, including communication via Nextel, email, telephone, fax, etc. with drivers and customers.Take incoming calls and determine the most efficient method of resolution of reported problems.Maintain and promote high level of professionalism in all forms of communication with customers and coworkers. Review and update.

Greater Milwaukee Area

Employ a variety of proactive patrol techniques and strategies to ensure the safety and security of all MCW-affiliated persons and property.Decisively respond to assigned calls for service, emergent situations, and critical incidents with a working knowledge of law enforcement, public safety, and fire/life safety techniques.Act as a first responder to all.

Ensure newly hired officers are properly orientated, acclimated, and trained to effectively and efficiently perform their primary job functions. Perform the essential functions of a Public Safety Officer while training a newly hired officer.Train and instruct new officers on proper patrol techniques while continuing to follow all Standard Operating.

Milwaukee, WI

Supervise 5 - 100 employees at over 15 locations throughout Milwaukee County.Perform uniform inspections of officers at remote locations while utilizing a company vehicle.Respond to all security, safety, and fire alarms at remote areas in Milwaukee County.Manage and maintain staffing at over 15 locations throughout Wisconsin, and work at certain locations.

Milwaukee County Transit Security - Milwaukee, WI

Respond to police and medical emergencies that occur on Transit Property.Enforce rules and regulations on Milwaukee County Transit Property.Perform regular patrol of Transit Property throughout Milwaukee County.

Provide security for the public while supervising between 10 and 300 employees during special events, such as, company picnics, church festivals, outdoor concerts (Harley 100th Anniversary Party;, SummerFest, etc.Respond quickly and decisively regarding incidents concerning the protection of property and life Organize and provide security for restricted.

Platteville, WI

Responded and reacted promptly and quickly in decision making situations. This could have included performing life saving tasks whenever and wherever necessary.Maintained awareness and safety of immediate surroundings to protect other emergency responders, injured citizens, and other bystanders.

Racine, WI

Performed the duties of a Probation/Parole Agent.Completed safety training and ACT training.Carried out all new agent tasks while working with a caseload.

Ba, Criminal Justice

Activities and Societies: UWP Student Senate UWP Football Team President; Inter-Fraternity Council (IFC) Lambda Sigma Pi (LSP) Kappa Alpha.

Emergency Medical Technician - Basic, Course

Crime Prevention Through Environmental Design