Jeffrey E. Email & Phone Number

Giving world-class technical support to worldwide customers.Using my Linux skills to analyze and solve different technical issues.Working closely with developers, troubleshooting, bug-fixing, and issue-tracking.Engaging directly with customers, making sure they’re happy, and love us and our products.Involving myself with product development, using my insight into customers’ issues and use cases.Created Knowledge Base articles based on my findings.

Burlington, Ontario, Canadá

Solved customers' technology issues and communicated with them viaticketing systems (email). Installed, configured, maintained, and solvederrors for content management systems including, WordPress, Drupal,Joomla, etc. Reviewed email logs, determined why an error is happening, andsolved it. Investigated why a website is delayed or not loading. Handledmigrations from external providers. Worked with cPanel scripts to tweaksettings or fix accounts.

Lansing, Michigan, Estados Unidos

Communicated clearly with customers via various mediums (phone, chat, email) to provide exceptional supportWorked with customers to properly diagnose, troubleshoot, and execute their requestsRecommended products or solutions based on the customer needs and an evaluation of issues to ensure long term successInstalled, managed, and troubleshoot software related to the hosting productsProvided support for a variety of third party software under the Beyond Scope Support umbrellaKept apprised of pertinent technological developments and internal communications in order to stay on top of potential customer needs or issuesAttended ongoing trainings, meetings, and eventsWorked with third-party vendors to facilitate the resolution of issuesWas present in the office and collaborated effectively with supervisors, teammates, and interdepartmentallyCreated, reviewed, and improved internal documentationProvided job shadowing and mentoringServed as an escalation point per supervisor’s discretionTroubleshot and supported internally developed engineering products