Excellent writing abilities and complete fluency in English.Significant knowledge of the following technologies: Linux, NGINX, Apache, MySQL/MariaDB, PHP, DNS, CDN, and caching (object, page, and bytecode).Strongly familiar with WordPress's file/directory structure, database structure, wp-config.php directives, and other common WordPress topics like WP-CLI.Understanding of PHP applications, Web errors, Email errors, CSF, CloudLinux, and other technologiesAdvanced understanding of server hardware, setups, and common hosting services.Capable of interacting with numerous clients at once while retaining a professional and polite tone in a fast-paced, occasionally stressful setting via a variety of approaches (phone, chat, email)Experience within a help desk/call center environmentI'm driven to excel, and I have the experience to back it up.