Jeffrey Mendoza

Jeffrey Mendoza Email and Phone Number

Vice President Operations I COPC CX Implementation Leader | CSSBB @ iQor
st. petersburg, florida, united states
Jeffrey Mendoza's Location
Calabarzon, Philippines, Philippines
About Jeffrey Mendoza

Results-driven leader with proven ability to launch and manage large-scale BPO operations, develop high performance teams and lead cross-functional programs in matrixed organizations.Over 15 years of continuous improvement and performance maximization experience for top brands within the eCommerce/Retail, Technology, Telecommunications, CPG and Finance industries.Certified COPC Implementation LeaderCertified Six Sigma Black Belt

Jeffrey Mendoza's Current Company Details
iQor

Iqor

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Vice President Operations I COPC CX Implementation Leader | CSSBB
st. petersburg, florida, united states
Website:
iqor.com
Employees:
12461
Jeffrey Mendoza Work Experience Details
  • Iqor
    Vice President Operations
    Iqor Nov 2021 - Present
    Calabarzon, Philippines
    Telecommunications/Technology* Responsible for service delivery for Telecom Business Support, Rebates, Home Internet/Emerging Business Technical Support.
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  • 24-7 Intouch
    Vice President Operations
    24-7 Intouch Dec 2019 - Nov 2021
    * Managed a portfolio of Manila and Cebu-based accounts providing omni-channel and multi-language support to top global brands within the Retail, eCommerce, CPG, Technology, Finance, Learning/Education and Travel industries
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  • Concentrix
    Senior Delivery Project Executive
    Concentrix Jul 2018 - Dec 2019
    Quezon City
    • Led a two-site operations team in Manila and Bangalore supporting global Technology/eCommerce brands
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  • Eperformax Contact Centers & Bpo
    Director Of Operations
    Eperformax Contact Centers & Bpo Jan 2014 - Jul 2018
    US Telco Customer Service (phone, chat, email)
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  • Eperformax Contact Centers & Bpo
    Director Of Operations
    Eperformax Contact Centers & Bpo Aug 2012 - Dec 2013
    Australia & APAC eCommerce Customer Service (phone, chat, email, back-office)
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  • Eperformax Contact Centers & Bpo
    Director Of Operations
    Eperformax Contact Centers & Bpo Oct 2008 - Aug 2012
    North America eCommerce Customer Service (phone, chat, email)
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  • Eperformax Contact Centers & Bpo
    Performance Maximization Manager
    Eperformax Contact Centers & Bpo Nov 2006 - Oct 2008
    View
  • Convergys
    Continuous Improvement Manager
    Convergys Aug 2003 - Nov 2006
    Makati
  • Convergys
    Sales Coach
    Convergys Aug 2003 - Aug 2004
    Makati

Jeffrey Mendoza Skills

Business Process Outsourcing Performance Management Continuous Improvement Operations Management Contact Centers Customer Experience Service Delivery Management

Jeffrey Mendoza Education Details

Frequently Asked Questions about Jeffrey Mendoza

What company does Jeffrey Mendoza work for?

Jeffrey Mendoza works for Iqor

What is Jeffrey Mendoza's role at the current company?

Jeffrey Mendoza's current role is Vice President Operations I COPC CX Implementation Leader | CSSBB.

What schools did Jeffrey Mendoza attend?

Jeffrey Mendoza attended De La Salle University.

What skills is Jeffrey Mendoza known for?

Jeffrey Mendoza has skills like Business Process Outsourcing, Performance Management, Continuous Improvement, Operations Management, Contact Centers, Customer Experience, Service Delivery, Management.

Who are Jeffrey Mendoza's colleagues?

Jeffrey Mendoza's colleagues are Oonafoncil Moaten, Ma. Victoria Garcia, Laam Ko, Mary Day Patricio, Marc Foz, Aimee Blazekovich, Yakima Davis.

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