Jeffrey Baker Email & Phone Number

Greater Boston Area

We work with organizations of all sizes to:- Increase client revenue and profit by building customer-focused selling skills and processes.- Enable clients to achieve the gains they seek in their strategic change initiatives. - Increase the capacity and resilience of leaders and teams using targeted training and learning support.- Coach executives in their ongoing development, particularly during transition to new assignments or in a rapidly changing environment.

Boston, Massachusetts, United States

Mentoring to founders of several start-up businesses that have been accepted into the MassChallenge business accelerator program. In this unpaid, volunteer role my primary focus is on helping founders gain traction and drive revenue by clarifying their company's product or service value proposition to prospective customers, and coaching them in developing a go-to-market sales strategy and selling processes.

Greater Boston Area

Design, develop, and facilitate leadership development programs for front-line to executive level leaders around the world at Liberty Mutual Insurance. Provide targeted organizational effectiveness consulting and leadership coaching to business unit managers.

Boston, Massachusetts, United States

Led strategy formation and managed product life-cycles and budget for a portfolio of existing and new consulting services and learning products to improve client sales force effectiveness.- Brought to market advanced commercial selling method known as Point of View Selling designed to help client sales teams offer differentiated value to their customers. Led team to research, design, beta test with clients on 4 continents, and launched globally. - Developed diagnostic tools to assess and improve client sales force effectiveness. Equipped Forum consultants to use the tools to engage prospective clients in business opportunity discussions.- Conducted original and secondary research, published client-relevant white papers, blog posts, and videos, and presented at industry conferences.

Taught, advised, coached, and supported Forum’s global sales force in selling Forum consulting services.- Established Client Business Impact Workshop methodology for measuring and monitoring with clients the results generated by Forum’s consulting engagements. - Assisted client pursuit teams in creating custom solutions for large opportunities. Joined client pitch teams as a subject matter expert in change management and sales force effectiveness.

Responsible for business development and relationship management with new and existing clients.- Established and expanded profitable consulting relationships with clients throughout New England, including Thermo Fisher Scientific, Sapient, PerkinElmer, Pratt & Whitney, Otis Elevator, BMW of North America, Liberty Mutual Insurance, Fleet Bank, Fidelity Investments, Sun Life, Blue Cross Blue Shield of Massachusetts, Seneca Gaming Corporation, and Gillette (acquired by Proctor & Gamble).- Designed and ensured delivery of client solutions to drive performance improvements and/or strategy execution. Client engagements ranged from brief, focused interventions (such as a 2-day consultative selling training program) to multi-year, multi-level sales force transformations. Deal sizes ranged from $50,000 to over $1,000,000.- Achieved “Million Dollar Club” from 2003 through 2006, and “President’s Circle” in 2005.

Wichata, Ks

Led global Customer Care P&L for Brite Voice Systems, provider of interactive voice response systems for enterprise businesses and telcos/PTTs. Increased profits by broadening customer services offerings to better support and complement company product lines. Achieved ISO 9001 certification. In 1999 Brite merged with Inter-Voice, its primary competitor, becoming InterVoice-Brite. This new company was acquired by Convergys in 2008.

Danvers, Massachusetts, United States

Launched and managed global line of business (LOB) providing support services to PictureTel’s 170+ distributors and resellers. Previous role as Strategic Alliance Manager for Siemens Communications/PictureTel joint marketing and product development partnership.

Framingham, Massachusetts, United States

Led team of senior sales professionals selling to large accounts in New England