Having worked for top retail brands, such as Skechers, Polo Ralph Lauren, Zales, and Wilsons Leather, I leverage a range of effective strategies to identify and respond to clients’ needs. In combining my management, sales, and customer engagement expertise, I represent the company’s brand through tailor-fit sales and service solutions and experiences.I bring:➥ TOP PERFORMANCE: I was promoted to Assistant Manager following demonstrating consistency in driving profitable operational and sales performance and ensuring a top-notch guest experience, which led to winning MVP 3 times.➥ FAMILIARITY WITH DIVERSE CUSTOMERS: I am well-practiced in engaging with customers from diverse backgrounds, with diverse needs and requirements.➥ CUSTOMER EXPERIENCE EXCELLENCE: I consistently receive high ratings from customers by maintaining exceptional service quality in all customer-facing opportunities, including inquiries, buying assistance, and conflict resolution.➥ SALES TEAM TRAINING & DEVELOPMENT THAT YIELDS GROWTH: I facilitated need-responsive, innovative, and results-driven corporate training programs to enhance the sales and service capabilities of junior-level team members. If you’re in need of a highly competent leader to transform casual customer interactions into profitable opportunities, then let’s connect!