Jeffrey Strack Email & Phone Number

Indiana, United States

I was hired to support DXC-Idemia Identity & Security USA LLC. As a liaison to new hires, I collaborated with various third parties to schedule candidates for fingerprinting, verify certifications and licenses for employment purposes, and respond to all inquiries via phone and email.

I led the team in daily planning and executing strategies that increased sales and customer service goals above original targets. I monitored and improved employee performance, coordinated workflows, and managed service-driven programs.My leadership strategy entailed:➥ SUPERB CUSTOMER EXPERIENCE: I organized the store and apportioned employee responsibilities to emphasize customer service, satisfaction, and retention. From responding to inquiries to deescalating complaints, I maintained productive customer relationships that ultimately resulted in solid and continuous sales growth.➥ SALES TEAM EMPOWERMENT: Using corporate training programs, I equipped the sales team with results-focused skills and coached employees on executing operational efficiencies.➥ EFFICIENT OPERATIONS: I minimized shrink and increased profitability by implementing operational processes and prevention strategies.➥ PRODUCT OBSESSION: I implemented market-appealing merchandising and on-point signage and pricing, per corporate guidelines.

I boosted operational and sales performance by arranging the displays strategically, advising associates on high-quality customer service techniques, and interacting with guests to facilitate exceptional guest experiences.I performed day-to-day operations, evaluated any concerns with transactions and operational routines, maintained the store’s award-winning appearance, processed shipments, restocked products; and completed markdown, merchandising, replenishment, and fulfillment of online orders.My accomplishments included:➥ SUPERIOR SALES: Resulting from overall excellent customer experience, the store recorded sales spikes and I was named Skechers MVP 3 times, due to the success.➥ OUTSTANDING CUSTOMER SERVICE: I received numerous commendations from guests for fostering a welcoming store environment and providing assistance and swift responses to all concerns.➥ TRAINING & MENTORING: I mentored 2-3 associates on pursuing professional growth.

While delivering superior customer service, I facilitated swift responses to customer requests and inquiries, and resolution to complaints and issues, operated payment counters, and reconciled and balanced cash drawer and bank deposits.