Jeffrey Sullivan Email & Phone Number

Syracuse, New York Area

o Oversee product-level Profit and Loss (P&L) in the refrigerated transport market, specializing in controls and control boxes.o Coordinate and deliver articulate and comprehensive presentations on the state of the business materials, including financial forecasting, project status on New Product Development (NPD), technology roadmaps, and product roadmaps. o Manage transitions for end-of-life products and facilitate the seamless introduction of new electronic control platforms.o Analyze and provide recommendations on electronic component last-time buys, ensuring continuity in product availability.o Collaborate with customers to understand and meet their operating metrics and guarantee alignment with product offerings.o Develop project business cases, outline project requirements, and define milestones to drive successful project execution.Key Accomplishments:o Led a cross-functional team in relocating the production of the most complex control box from a US-based supplier to a new internal manufacturing line in Mexico. Completed the project in mid-2021 with zero downtime to customer deliveries.o Co-led customer design for value events, concentrating on identifying cost-saving opportunities ranging from $1M to $2M.

Seneca Falls, New York

 Spearheaded the management of an industry-leading, low-cost IoT product with interfaces to mobile apps and cloud platforms. Conceptualized content and managed inventory through online retailers such as Amazon to reach non-traditional markets. Built and analyzed product and technology roadmaps, ensuring alignment with schedules, project costs, and market potential. Developed sales presentations, tradeshow demos, industry content, and YouTube videos to elevate product exposure. Used structured/unstructured Voice of Customer (VOC) activities to identify feature gaps for continuous product improvement. Devised and mocked up user interface/user experience (UI/UX) features & enhancements for mobile and web-based platforms Created user stories and workflows for the Industrial Internet of Things (IIOT) product line, leveraging agile development cycles and industry-standard project management tools such as Github, Zenhub, Slack, and Redmine.Key Accomplishments:o Directed the execution of the company’s first IIOT sensor, client-facing mobile app, and subscription cloud-based platform.o Launched the first automated credit card payment system for the cloud-based platform, which facilitated client transactions.

Syracuse, New York Area

 Directed the design and coordination of highly reliable and cost-sensitive controls for refrigerated automotive transportation. Worked directly with manufacturers to enable the upgrade of legacy units and extend the lifespan of existing equipment. Applied extensive Relentless Root Cause Analysis (RRCA) experience to refrigerated container units, playing a crucial role in eliminating hardware and system-related variables from failure analyses. Formulated and established comprehensive functional specifications, manufacturing test specifications, Design Failure Mode and Effects Analysis (DFMEA), and stress analyses to ensure quality and reliability in the manufacturing process. Executed ACE tools in RRCA efforts on returned field failures, employing techniques such as fishbone diagrams and fault trees.Key Accomplishments:o Created and presented a solution to save up to $62 per system while expanding the design’s capabilities, eliminating common electrical failure modes, decreasing complexity, increasing mechanical robustness, and maintaining backward compatibility.o Engineered a robust communication board for field trials with an aggressive turnaround time of 1 to 2 weeks for schematic and layout. The electrical design remained unchanged when production units were manufactured.

Syracuse, New York Area

Seneca Falls, Ny

 Focused on spearheading and overseeing the Applications Engineering for Industrial Wireless Vibration Monitoring Products as well as providing support to the development, implementation, and improvement of a Wireless Condition Monitoring System.  Provided direct technical support for agency approvals, including CSA, FCC, CE, and ATEX, in compliance with industry standards. Leveraged industry expertise while offering consultative services in the areas of vibration spectrum analysis, system analysis, as well as maintenance recommendations for rotating equipment such as motors, compressors, fans, and pumps. Determined, documented, and tested software features and functions for a web-hosted equipment monitoring system. Devised, implemented, and conducted the three-day product certification course for successful product adoption. Generated and established project proposals, Installation Operations Manual, price book, case study articles, technical white papers, marketing and sales presentations, Failure Mode and Effects Analysis (FMEA), and software specifications. Conducted extensive travel within the US and Canada, performing sales calls, providing product training, overseeing product installations, programming, troubleshooting, and increasing product awareness at tradeshows and expos. Managed relationships and worked with manufacturing on drawings, QA/QC, new products, and lead time/delivery issues. Provided programming services for specialized Variable Frequency Drives (VFD) at customer sites for seamless integration.Key Accomplishments:o Specified, designed, and assembled accessory packages, reducing the average installation time from 14 hours to 2 hours.o Spearheaded efforts to "green" ProSmart packaging by eliminating foam usage and adopting more environmentally friendly materials. Also focused on reducing common sources of damage from shipping, aligning with sustainability goals.

Syracuse, New York Area

 Participated in the design of highly reliable and cost-sensitive controls for refrigerated automotive transportation. Gained experience and expertise in the operation, testing, and debugging of multiple custom power supply topologies. Created functional test plans and test fixtures for engineering development, reliability, and design validation. Skillfully Performed various root cause analysis procedures, including EMC, thermal imaging, and electrical fault tracing.