Jeffrey Beasley Email & Phone Number

Round Rock, Texas, United States

Round Rock, Texas, United States

Round Rock, Texas, United States

Austin, Texas, United States

Provides oversight of the Service Desk Application to ensure service level objectives are met and on-going service level improvements are identified and implemented.Provides technical assistance and support for incoming queries and issues related to computer systems, software and hardware.Efficiently responds to queries via posting to .Service Desk incident, in person, over the phone or through email correspondence.Develops training documentation for setup, installation and repair of computer hardware and software.Provides direction and supervision of the Service Desk team and is responsible for supporting the day-to-day operations of IT systems and resources in multiple center locations.Leads internal and external escalations as necessary for critical service deficiencies and publishes operational reports summarizing overall service levels and work trends.Participates in various projects ensuring adequate knowledge is transferred from project design to production implementation for on-going support.Provides queue analysis and trends.

Austin, Texas

Systems Administrator of Microsoft Windows servers 2003/2008R2/2012. Supported end-users from multiple departments and regions. Collaborated with end-users and application developers to implement tools and infrastructure to improve usability, performance and productivity. Successfully implemented and supported BMC Client Management system for deploying software and patches for client machines and servers.Successfully implemented BMC Footprints Service Core ticketing system, allowing continuity between desktop and server support.Managed over 10,000 Active directory objects, 350 servers at three different datacenters and 7500 Microsoft Exchange mailboxes.Work with vendors / cross team engineering groups to provide solutions to complex issues.

Austin Area, Texas

Successfully migrated company desktops and laptops from Windows XP to Windows 7 as well as upgraded MS Office suite from 2007 to 2010.

Austin, Texas Area

Systems Administrator/Implementation Specialist for the administration of Microsoft Windows servers 2003 / 2008R2. Supported end-users from multiple departments and regions. Collaborated with end-users and application developers to implement tools and infrastructure to improve usability, performance and productivity. Software support included MS Outlook, MS Excel, MS Word, MS PowerPoint. Provided computer hardware support, troubleshooting and upgrades for Intel-based workstations and servers, personal printers, network printers and print servers.Successfully implemented and supported Barracuda SSL VPN hardware and configuration.Effectively managed domain user accounts and groups.Provided daily data backup and disaster recovery preparation for all servers.Supported over 120 end-users located across North America and Europe.Provided daily support, including developing and updating server security, performance analysis, data restore, network connectivity issues, enhancing operations, increasing productivity and improving customer satisfaction.Coordinate the implementation of mitigating controls, to include hardware and software, in order to be SOCS compliant.Perform administrative functions with Microsoft Dynamics NAV 2009 to include user setup and administration of security access. Install and monitor virtual servers using Hyper-V Manager for network monitoring.Administer and monitor Internet web filtering using Triton Security Websense.

San Antonio, Texas Area

Coordinate Mission Assurance actions with Tier II and Tier III external units, perform installation, upgrades and daily maintenance; perform network account administration. Perform general Tier I activities as concerning account maintenance, ensure work stations are secure.Perform installation, upgrades, and daily maintenance including but not limited to: hardware and software consisting of UNIX-based, Windows-based, and VMware-based operating systems, Intel-based workstations, Anti-virus and vulnerability remediation systems and software, computer printers, Cybex switches, fiber optic media, gigabit Ethernet, 100BaseT network operations. Analyzes general INFOSEC - related technical problems and provides basic engineering and technical support in solving these problems. Conducts testing, records and analyzes results, and provides recommendations for improvements for the products/systems under test. Areas of focus include Guard, Firewall, Secure Network Server, PCMCIA format security solutions, “Smart Cards”, and emerging technologies and future trends. Support the integration of INFOSEC solutions and technologies into networks with particular attention to protocols, interfaces, and system design.

San Diego, Ca

Transmits, receives, and processes all forms of telecommunications using state-of-the-art multimedia technology such as fiber optics, digital microwave, and tactical and commercial satellites; operates, manages, and controls telecommunication transmissions, computer networks, terminals, and processing equipment. Complies with requirements for secure communications; performs operational tests and required adjustments; performsmaintenance on antennas; follows directives regarding modes and frequencies; recognizes and reports interference and jamming; maintains records and directives.