Jeff Cushing Email and Phone Number
Atlanta, GA, US
Jeff Cushing's Location
Atlanta Metropolitan Area, United States
Jeff Cushing's Contact Details
Jeff Cushing work email
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Jeff Cushing personal email
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Jeff Cushing phone numbers
About Jeff Cushing
Technology Business Management - Technology Product Management - Agile Transformation - Operational and Program Leadership - Effective & Collaborative Team Development
Jeff Cushing's Current Company Details
Accenture
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Senior Manager - Tech Value Strategy and Advisory
Atlanta, GA, US
- Website:
- accenture.com
- Employees:
- 636296
Jeff Cushing Work Experience Details
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Senior Manager - Tech Value Strategy And AdvisoryAccentureAtlanta, Ga, Us
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Technology Consulting Senior ManagerAccenture Oct 2022 - PresentAtlanta Metropolitan Area
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Practice Leader - Tbm Strategy & TransformationAdvocate Oct 2021 - Oct 2022Atlanta Metropolitan Area -
Managing ConsultantThought Logic Consulting Jan 2018 - Sep 2021Assignments: Ihg, Rndc, InvescoAdvisory and tactical design responsibility for the firm’s technology Total-Cost-of-Ownership initiative. Partnering with Finance and leveraging the TBM taxonomy framework to align the firm’s HW, SW, services and HR expenses to the major applications and service utilized by the business. Prototyped the TCO model and developed governance and procedural materials that are guiding systems design and process automation across ITSM and Financial systems.Developed IT Incident and Service Request improvement roadmaps that address short- & long-term delivery optimization directives. Leveraged the client’s ServiceNow infrastructure to maximize data quality, self-service, workflow management and end user satisfaction. Designed CMDB governance program to support the continuous improvement of CI and asset data quality. Engaged leaders from IT Ops, Risk & Compliance, Finance and Security to be active CMDB stakeholders and ensure their information demands were met. Designed the Infrastructure & Operations shared services framework that aligns the Cost-of-IT with business enabling services. Leveraged Apptio, providing IT tower and service development, cost mapping validation and governance framework design that enhanced IT cost awareness and improved decision making. Implemented IHG’s first Infrastructure Service Catalog, Service Request & Automation framework, using ServiceNow to streamline workflow & establish user-centric engagement channels and deliver reliable & measurable IT services. Advised leadership on expanding the structure and practices of Agile across other delivery teams within the organization. Assessed core IT processes and developed actionable improvement roadmaps that established service SLAs, process integrations & performance dashboards. -
Principal ConsultantWgroup Aug 2017 - Dec 2017Assignment - Cleveland ClinicEnterprise Architect - Engagement: The Cleveland Clinic, Cleveland, OH - Developed the Digital Transformation Strategy and associated service roadmaps used to guide advances in end user mobility, productivity & collaboration for clinical and non-clinical staff members. Delivered tactical recommendations for wireless carrier & in -building wireless solutions, BYOD proof-of-concept, content management, productivity & collaboration vendor partnerships. WGroup is an independent technology management consulting firm, and since 1995, have been helping IT leaders align IT with business outcomes, accelerate digital transformation, and enhance technology capabilities to increase revenue and reduce cost addressing Fortune 1000 companies in every vertical. Focus areas:- 1) IT Strategy: Technology-enabled business strategy, mergers and acquisitions, cost optimization, solving complex IT issues2) Service Delivery Transformation: Sourcing advisory (ITO strategy, RFP lifecycles, contract renewals, governance, transition), vendor management, IT service management, IT governance and demand management, organizational design, cloud strategy3) Digital Transformation: application rationalization, exploratory investment & innovation lab competency, automation, cognitive and autonomics4) Risk Mitigation: security, program management, interim IT executive and interim CIO, staff augmentation
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Management ConsultantThought Logic Consulting May 2017 - Aug 2017Assignment: Intercontinental Hotels Group, Atlanta, GaIHG (Intercontinental Hotel Group) engagement: Developing the IT Infrastructure & Operations transformation roadmap, guiding a multi-phase IT process maturity plan that will incorporate service oriented teaming, tool rationalization and core ITIL process integrations. Co-developed 2018 business case for plan implementation.
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Senior Director Of Product ManagementMckesson - Enterprise Technology Solutions Sep 2009 - 2017Alpharetta, GaDriving continual improvement in customer satisfaction for key shared services :Collaboration & Productivity - Compute & Cloud - Contact Center - Data Analytics - NetworkActively transforming IT services and process management using Scaled Agile principles. Aligning teams to value streams that directly reflect IT’s business value to the enterpriseEstablished End User Modernization program, piloting Office365 & Google for Work, aligning productivity& collaboration tools to user segments (40,000 user base) and achieving a $15M reduction in service TCOAchieved a 300% increase in shared service engagement through enhancing marketing and communication channels. Leveraged modern platforms to present a contemporary user experience. Simplifies and speeds up content management and drives customer satisfactionAvoided millions in custom support expenses by actively identifying obsolete software in the service environment. Improved security posture and established a model to proactively identify future exposures. -
Director, Product Management - Network & Telephony ServicesMckesson Aug 2008 - Sep 2009Responsible for the pricing, packaging and the productization of data and communication services. Established shared contact center service strategy, driving the consolidation of a 4 vendor, 15 version environment to a 2 vendor, current version environment, reducing support cost and response times.Delivered service improvements for Mobile, Telecom and Audio Conferencing services that yielded greater than $10M in annual savings through vendor RFPs and contract negotiations.Increased customer satisfaction by expanding the mobile device portfolio available to employees while adhering to security and cost constraints.o Delivered McKesson’s first iPhone service in the workplaceo Established BYOD and stipend program
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Sr. Director - Marketing & Business DevelopmentVero Systems Oct 2006 - Apr 2008Atlanta, Ga• Developed the service description and business case for Vero’s Business Intelligence & Analytics service. • Created and produced an entire portfolio of marketing materials in support of Vero System’s product line. Established copyright and trademark standards for the firm and completed 9 trademark filings. Published advitorials and ads in Capacity Magazine and IP Business. • Completed in depth industry analysis, developed demand models and documented the capital investment memorandum. Materials used with M&A and investment banking professionals. • Developed a Product Portfolio Program that created a clear view of development initiatives and product lifecycles. -
Director - Converged ServicesBellsouth Telecommunications 2004 - 2006Atlanta, Ga• Managed the Product Development Portfolio for BellSouth’s Wireless Product Development group. Program Managed the cross-product prioritization and resource plans.• Supported the development, trial and deployment of converged communications services that integrate the wireless and wireline customer experience. Solutions included:o Enterprise Seamless Mobility (in conjunction with Cingular & SBC)o Wireless Data Backup (in conjunction with Cingular)o Consumer Dual Mode Service (in conjunction with Cingular & SBC)• Delivered new Product Development Process to group that integrated with Cingular and IT’s product development and engagement processes respectively.• Span of control of 3 project and innovation managers. -
Director - Converged Services, Messaging & AinBellsouth Telecommunications Inc 1998 - 2004Atlanta, Ga• Led the teams responsible for the project management, testing and implementation of Intelligent Network and Messaging services. Combined, the products implemented and supported by this team contributed in excess of $1B revenue to the company annually.• Developed and managed yearly departmental and network growth budgets for the Advanced Intelligent Network and Regionwide Messaging Network. Annual budgets ranged between $40MM and $150MM.• Successfully negotiated effective maintenance and equipment contracts with key vendors such as Lucent Technologies, Comverse Technology, Predictive Systems and BellSouth Communications Systems.• Led the customer migration team that successfully and seamlessly moved 2.4MM messaging subscribers to a new voice messaging architecture.• Partnered with HR and IT to cascade Change Management Initiatives throughout the organization.• Developed and deployed BellSouth’s successful Wireless / Wireline mailbox service.• Span of control between 7 and 18 technical, project and subject matter direct reports.
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Manager - Bellsouth Memorycall Voicemail - Technical & Product SupportBellsouth Telecommunications 1995 - 1998Atlanta, Ga- Provided marketing and voicemail technical support to residential service centers- Developed the strategic initiative that displaced aging voicemail systems and installed high capacity replacement systems, saving approximately $70M over a 4 year period. -Co-led service improvement initiatives that identified and resolved root causes of voicemail trouble reports. Reduced ratios from a 3% trouble rate to less than 0.4%.
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Staff Manager - Billing Quality - ItBellsouth Telecommunications Inc 1994 - 1995Atlanta, Ga- Provided IT and staff support for 8 Billing Reconciliation Centers throughout the region.- Developed detailed service requirement documents for IT to develop technical specs that drove improvements to BIRS (Billing Integrity & Reconciliation System) - Developed a Center Consolidation Plan using employee efficiency models and system improvements. Each center closed on time as projected. Eight centers in total.
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Assistant Manager - Network OperationsBellsouth / Southern Bell 1992 - 1994Jacksonville, Fl- Managed teams of skilled technicians and network clerks responsible for service order translations and special circuit dispatch. Span of control between 4 and 14 employees.- Served as the dispatch system administrator for the system used to load technician schedules and track center productivity- Performed network outage analysis and filed formal responses to executives and regulatory bodies.
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Assistant Manager - Customer ServiceBellsouth / Southern Bell 1990 - 1992Jacksonville, Fl- Managed service representatives responsible for sales, service and collection activities for BellSouth’s consumer customer base. Span of control between 7 and 18 employees- Answered all Public Service Commission complaints and executive appeals on behalf of the customer service center.- Co-Developed an in-house sales tracking and performance tool that later became the template for a regional tracking system
Jeff Cushing Skills
Product Management
Product Marketing
Cross Functional Team Leadership
Product Development
Competitive Analysis
Telecommunications
Saas
Vendor Management
Process Improvement
Strategic Planning
Product Lifecycle Management
Cloud Computing
Strategic Partnerships
Enterprise Software
Program Management
Project Management
Product Launch
Wireless
Business Strategy
It Strategy
Business Process Improvement
Business Intelligence
Go To Market Strategy
Salesforce.com
Integration
Account Management
Leadership
Business Development
Professional Services
Project Portfolio Management
Strategy
Data Center
Business Analysis
Start Ups
Change Management
Managed Services
Security
Analysis
Sales
Solution Selling
Mobile Devices
Sales Operations
Management
Crm
Networking
Marketing
Wireless Technologies
Jeff Cushing Education Details
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Master Of Business Administration - Mba -
Major -Management, Other Studies - Math & Chemistry
Frequently Asked Questions about Jeff Cushing
What company does Jeff Cushing work for?
Jeff Cushing works for Accenture
What is Jeff Cushing's role at the current company?
Jeff Cushing's current role is Senior Manager - Tech Value Strategy and Advisory.
What is Jeff Cushing's email address?
Jeff Cushing's email address is je****@****ers.com
What is Jeff Cushing's direct phone number?
Jeff Cushing's direct phone number is +167892*****
What schools did Jeff Cushing attend?
Jeff Cushing attended Georgia State University - J. Mack Robinson College Of Business, University Of Florida - Warrington College Of Business.
What skills is Jeff Cushing known for?
Jeff Cushing has skills like Product Management, Product Marketing, Cross Functional Team Leadership, Product Development, Competitive Analysis, Telecommunications, Saas, Vendor Management, Process Improvement, Strategic Planning, Product Lifecycle Management, Cloud Computing.
Who are Jeff Cushing's colleagues?
Jeff Cushing's colleagues are Sonali Barua, Charlotte Fitts, Joseph Fernandes, Swami Anand Prem, Shashanka V., Mikiyas Yilma, Vignesh O K.
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Jeff Cushing
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Portland, Oregon Metropolitan Area7we-worldwide.com, yahoo.com, gmail.com, waggeneredstrom.com, kantarretail.com, nike.com, kantarretail.com1 (470) 3XXXXXXX
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