As a resourceful and driven professional, I have extensive experience in designing, developing, and innovating cloud services to drive aggressive revenue growth and profitability across technology, information and media sector.Being skillful at maximizing service excellence, I have bolstered IP contact center services by devising strategies for expansion of customer experience portfolio. I hold a proven track record of developing product strategies to capitalize on market trends and build competitive advantage.My expertise lies in identifying customer pain points and synchronizing those with organizational goals. As an influential leader, I have engaged stakeholders and gained buy-in with a focus on improving customer experience, product excellence, and delivering ROI.A few of my career highlights include: • Suggested delivery methods to EMEA CSP based on previous experience with global CSPs, eliminating unwarranted operational and architectural redundancies by 20% and reducing estimated software integration development by 60 days (66%) at Prince Consulting, LLC.• Conducted customer journey analysis with product leadership to align product requirements with product roadmap, improving product business case ROI by 35%.• Directed a global sales engineering team of five who drove $10M in recurring revenue of white-labeled Kandy Cloud solutions for multinational partners, such as AT&T, Etisalat, and IBM.• Drove product and organizational performance using objective measures to drive value and functional improvements through diligent management of SMART metrics, OKRs, and systems dashboards which minimized yearly customer attrition rate by 2% saving $5.2M at Frontier Communications.“Jeff's technical and product development knowledge is second to none. He was a top performer, and one of guys you could go to when you needed to get something done accurately and on time.” - Dan T., Director, Mid-Market Sales Engineering Western Region, Charter CommunicationsI can be reached directly via LinkedIn