Jeff Prince Email & Phone Number

Royse City, Tx, Us

Dallas, Texas, United States

Rockwall, Texas, United States

Execute strategic leadership, market, and customer journey analytics to modernize product development of emerging cloud technologies for global CSPs. Empower clients by translating product visions into competitive strategies and operational requirements. Apply product vision alignment, market barometers, product, and business strategies through oversight with senior leadership to build financial and operational discipline for the development and launch of advanced CPaaS services.Highlights of accomplishments in this role include:• Assessed and re-aligned the current strategy and operations of the API Marketplace development for an EMEA CSP resulting in cross-functional approval of phase 1 SOW requirements in under 30 days. • Suggested delivery methods to EMEA CSP based on previous experience with global CSPs, eliminating unwarranted operational and architectural redundancies by 20% and reducing the estimated software integration development by 60 days (66%).• Conducted customer journey analysis in collaboration with product leadership to align the product requirements with the product roadmap, improving product business case ROI by 35%.

Dallas, Texas, United States

Collaborated with key partners to articulate technical specifications and enhancements for product development while providing oversight from sales strategy to technical requirement definition for advanced CPaaS services. Spearheaded RFP processes and navigated negotiation of global strategic partnership agreements while improving the market position, streamlining technical discovery, design of solutions, creation of product business cases, and formulation of pricing structures.Highlights of accomplishments in this role include:• Warranted a stable team environment while achieving zero turnover among direct reports.• Directed a global sales engineering team of five who drove $10M in recurring revenue of white-labeled Kandy Cloud solutions for multinational partners, such as AT&T, Etisalat, and IBM, by leveraging sales acumen and leading technical discovery processes/proposals.• Refined CPaaS product description utilizing global MS Azure cloud architecture, Kubernetes microservices, IBM AI solutions, UX/UI development tools, REST APIs, systems integration requirements, customer onboarding professional services, and port-installation support, into a marketable product narrative, subsequently integrating it into a $100M sales proposal.

Allen, Texas, United States

Executed product vision and strategic leadership to grow and revitalize Frontier’s $260M cloud voice product portfolio serving consumers, SMBs, mid-sized, and enterprise businesses. Handled 10 direct reports involving seven product managers and three engineers while steering the strategic planning and market research to define product requirements for Frontier's cloud-based services, encompassing customer journey storyboarding, operational, and technical IT specifications in compliance with best industry practices. Applied organizational agility and creative problem solving to navigate twenty cross-functional teams through agile development cycles with an emphasis on market segment challenges and gap analysis to continuously improve the Cloud Product Portfolio.Highlights of accomplishments in this role include:• Drove product and organizational performance using objective measures to drive value and functional improvements through diligent management of SMART metrics, OKRs, and systems dashboards which minimized the yearly customer attrition rate by 2% saving $5.2M.•.Developed and launched VoIP + data bundle for SMB customers within 30 days, reducing product development and GTM cycle by 60%.• Created financial business cases for new cloud services while balancing technical foresight with logistical imperatives to guarantee seamless product lifecycle transitions, resulting in the development of the launch of new cloud services generating $35M in new product revenue.• Brought a combined CapEx and OpEx reduction of $20M by performing a detailed analysis of features and cost of goods sold (COGS) for UCaaS and omnichannel CCaaS technologies.

Irving, Texas, United States

Conducted market research to identify customer needs and competitive landscapes while driving product strategy. Designed and managed the UCaaS, CCaaS, CX, and SaaS suite for Verizon's innovative product development initiative. Coordinated with stakeholders to prioritize product requirements by ensuring actionable user stories and specifications.Highlights of accomplishments in this role include:• Integrated XO Communications' customer base of 250 into Verizon while securing $10M by designing product line for mid-sized businesses. • Bolstered IP contact center services (IPCC) for enterprise-scale clientele by devising and employing strategies for the expansion and administration of the customer experience portfolio (CCaaS and network-as-service offerings) valued at over $300M.

Dallas/Fort Worth Area

Spearheaded product operations for the XO Cloud Voice product line with a focus on UCaaS, CCaaS, intelligent call routing (ICR), and interactive voice response (IVR) technologies. Directed cross-functional teams from 20 departments through product development and lifecycle management phases while overseeing various business facets from sales to operations to customer support.Highlights of accomplishments in this role include:• Amplified revenue from $40M to $70M by introducing/enhancing a UCaaS and contact center as a service (CCaaS) product portfolio.• Displayed organizational agility, problem-solving acumen, and communication by directing the development and launch of advanced cloud services for businesses in under 10 months, reducing the product development and launch interval by 50%.

Bba, Marketing

Activities and Societies: Student Senate, Sigma Phi Epsilon fraternity

Education record