Jeff Stevenson Email & Phone Number

Spokane-Coeur D'Alene Area

As the VP of Sales, Marketing, PR, and Social Media at Kimemasu, I'm able to bring real-world leadership experience from Fortune 100 companies to all of Kimemasu's clients.Having worked for multiple industry leaders in my professional career, I understand that clients need to see true outcomes, tied to business-driving metrics, which incorporate short and long term growth strategies. And as a past educator, I value the importance of clear communication both internally and externally. I'm best when I'm:- Building go-to-market communication and growth strategies.- Crafting brand identities and sales plans.- Designing and implementing Social Media personas, plans, and playbooks.- Partnering with clients to construct customer-centered roadmaps and strategic visions.

Spokane, Washington Area

As the Senior Manager of Knowledge, Community, and Localization, I led 3 teams, all focused on delivering a unified digital help experience. Each team had specific mandates to ensure our customers received the best content, at the right time, and in the style that delivers success. My oversight of each individual team was unique.Knowledge:- Oversaw a team of professional writers to deliver monthly Documentation and Help content as part of D2L's continuous delivery product development.- Partnered with Prod Dev and Marketing Sr. Leadership to ensure product changes and dev processes were aligned.- Responsible for the successful delivery of the D2L-wide Knowledge Centered Service (KCS) initiative, which empowered all D2L employees to create, craft, and publish subject matter expertise for our customers.Community:-Responsible for the strategic direction and implementation of D2L's peer to peer Community.- Oversaw a team of highly dedicated Community Managers in order to design a customer-centered community interface that curated, created, and delivered experiences unique to specific user types.- Craft, communicate and influence Community strategy both inside and outside the D2L organization.- Grow the Community user base in a way that reflected D2L's customer interests (7X Community growth under my leadership).- Own the @BrightspaceHelp Twitter handle, which engages with D2L customers through providing real-time guidance, and providing proactive updates on the latest Help content. Channel has grown 10X.Localization:- Design a Localization strategy that delivered translations of D2L's product & supporting materials in 13 languages, on a concurrent pace as all English content (D2L is the only company in its industry to achieve this).- Guide a team of Localization experts to ensure D2L's products maintain excellence across all languages.- Strategize with Executive Leadership to decide on best Localization approach with breaking into new sales territories.

Spokane, Washington Area,

I was responsible for the Social Media initiative at ADP. This included:Social Media Marketing and Branding:Craft and deliver ADP’s social media strategy; designed to deliver marketing leads, preserve brand value and engage the marketplace with meaningful messaging. Design and execute ADP branding, PR and crisis management strategy for all social media channels. Drive content creation for paid and organic across all of ADP's social media platforms. Track and report on growth, engagement and share of voice.For Social Selling:I worked with all ADP Business Units (BU) to help them formulate a solid market strategy for using social in the sales process. This included working within Marketing to ensure brand voice and message for each BU is consistent, meaningful and appropriate for each client focus. Once the strategy was in place, I partnered with Sales Automation, Enablement, Training and Operations to ensure the program was successful and sustainable.For Social Service:I lead the social listening, brand monitoring and client escalation program for ADP. I worked with each BU to establish a solid strategy and process for engaging with our clients within all of the major social media channels. As part of this initiative, I worked closely with Service, PR, Marketing, Product and Security to ensure the needs of our clients were met and the feedback we received was routed to the right stakeholders so they could incorporate it accordingly.

• Design and launch the Customer Immersion Program across TurboTax in order to adopt a customer centered focus on product design, issue resolution and user research.• Lead research, design, implementation and tracking of multiple customer experiences by utilizing strong Program/Product Management, mentoring/coaching direct of reports and building powerful, multi-skilled teams.

English Teacher101--Intro Composition102--Composition304--Business Writing