Jeff King Email & Phone Number

Oklahoma City, Oklahoma, United States

Oklahoma, United States

Direct the daily operations of the department and related programsDevelop, recommend, and chose strategic operation action plansAnalyze and interpret departmental performance results for recovery goals, trends, and operational improvementsProvide current trends and results to the senior management teamOversee hiring, training and performance improvement of all staffManage relationship with vendors (billing service and collection agencies)Establish and enforce performance staffing metrics, including disciplinary proceduresFrequently review workflow and procedure/process for improvement and automating, including using RPA and BOT technology

Oklahoma City Metropolitan Area

Oversaw the daily activities of the unitReviewed, monitored, and audited new billing casesEnsured that all cases were sent to liability partnerCoordinated workload and assignments of all new damage cases

Oklahoma City Metropolitan Area

Manage and direct staff on daily cash postingsIdentify and address any discrepancies regarding cash postingsOversee ongoing bank reconciliations process and variancesEstablish and enforce process and procedures for cash controlsCreated and maintain daily balancing spreadsheet and cash reportEstablish and maintain process for vendor relationshipsOversee the overall administrative functions of the department

Oklahoma, United States

Planned and implemented the subrogation integration strategy of Dollar. Thrifty into the Hertz corporate enterprise.Managed and directed the integration of all Dollar Thrifty subrogation systems, staff, and processes.Reviewed and analyzed the financial impact of the integration process to the department.Supervised and managed the Dollar Thrifty subrogation team’s day to day operations.Reviewed and prepared the Dollar Thrifty subrogation monthly collection targets for recovery specialists, the supervisor and collection agencies.

Oklahoma, United States

Reviewed, analyzed, and resolved complex and problematic claimsOversaw the daily activities of the unitDirected and managed 8 to 16 Damage Recovery AgentsMaintained awareness of the governing lawsCreated and performed internal audits

• Directed the daily operations of the department and related programs• Researched, reviewed and implemented best practices• Developed, recommend and chose strategic operation action plans• Analyzed and interpreted departmental performance results for recovery goals, trends and operational improvements• Developed and initiated training plans to preserve level of departmental expertise• Communicated trends and results to upper management• Interpreted and communicated regulatory or legislative changes to affected personnel • Established and enforced performance staffing metrics, including hiring and disciplinary procedures • Ensured corporate policy and procedure compliance

Tulsa, Oklahoma Area

Review, analyze and resolve complex and problematic claimsOversee the daily activities of the claims processing unitDirect and manage 16 Damage Recovery AgentsProvide feedback to recovery representatives work performanceCoordinate work load and assignmentsMaintain awareness of laws that govern the collection activitiesPerform internal audits

Tulsa, Oklahoma Area

Reviewed new claims to determine subrogation potentialContacted appropriate parties to investigate claims for parties at fault, and insurance information. Reviewed subrogation documentation for accuracy and completenessAnalyzed and interpreted rental agreements, estimate, police reports and invoicesTracked subrogation claims to ensure timely resolution. Negotiated settlements with carriers, responsible parties, and legal representatives/attorneys

Assisted customers with billing questions and disputes. Placed orders for customers to add and delete features from their phone service. Helped customer resolve technical Issues.

Bachelor'S Degree, Organizational Leadership

Associate Of Science (As), Business/Commerce, General, 3.78