Jeff West Email and Phone Number
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I help mission-driven organizations and their employees do their best work. I believe in the power of efficiency and logic to amplify impact. I see strategic patterns where others see complexity, and can filter out the noise to find tangible and actionable solutions. From these inputs, I help develop and put in place new structures and systems. I enjoy helping achieve big goals. When leading, I stay in service to the team, supporting and guiding the people who know best the challenges and possibilities. I look for each person's individual strengths and coach people to grow in ways that meet personal goals.My collaborative and empathetic personality helps me successfully create and build lasting relationships and grow these connections in new ways. I am a natural ambassador, able to prevent conflict and clear hurdles that others have found difficult.I encourage you to reach out to me to reconnect or start a new conversation. I am looking forward to it.
We The Protesters - Campaign Zero
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Product Manager - Mapping Police ViolenceWe The Protesters - Campaign Zero Mar 2022 - PresentOversee processes and ensure scalability for this national, public resource. Manage data gathering, coding and quality control operations. Liaison with data analysts and programmers. Create and maintain documentation. Collaborate on product strategy.
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Organizational & Operations ConsultantIndependent Consultant Feb 2020 - PresentHelping mission-driven organizations improve the processes, the culture, and the services and products that they provide.
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Senior Director, Services And OperationsBehavioral Tech Mar 2015 - Jan 2020Seattle, WaLed the teams for operations, sales, and customer success for this self-sustaining, non-profit health services organization. Managed relationships with key clients including Columbia University, California State Department of Health and Kaiser Permanente. Led transformation initiatives that increased unrestricted revenues by 10% and net income by 275%, including: implementation of Microsoft Dynamics CRM, pivoting the company's customer and product strategy, and establishing a new operational structure and roles. -
Manager, Account ManagementMilliman Mar 2013 - Aug 2014Seattle, WaLed client satisfaction, retention and revenue efforts for 100+ active accounts including Blue Cross Blue Shield Association, Cleveland Clinic and Washington Health Alliance. Oversaw >$6M in annual revenue and consistently exceeded 15% in annual growth. Oversaw product pricing, contract negotiation, and served as ‘voice of the customer’ in company and product strategy discussions. -
Director, Customer SolutionsMerge Healthcare, An Ibm Company Sep 2005 - Mar 2013Seattle, WaManaged the team overseeing programs of customer success, project management, client onboarding, and account management for this cloud data management company serving global clients including Phillips Healthcare and Fred Hutchinson Cancer Research Center. Helped set company and product strategy that led to 150% increase in gross revenue over 5 years. Key projects included:successful launch of more diverse set of products/services, implementation of Salesforce CRM system, and a restructure of customer implementation and training models. -
Research Program ManagerBenaroya Research Institute At Virginia Mason Mar 2001 - Sep 2005Seattle, WaSupported this important research nonprofit with centralizing the oversight and administration of more than 500 active projects and over 800 active grants. Implemented the processes for ensuring project viability, including project assessment, budgeting and the development of successful proposals & contracts. Administered the programs for providing academic/scientific feedback and approval for each project. Created a scientific lecture program and established an annual conference of global research leaders. -
Sr. Administrative Specialist - Dept Of BioengineeringUniversity Of California, Berkeley Sep 1997 - Mar 2001San Francisco Bay AreaThe second employee working to establish a new multi-site academic program. Helped create all initial operations and the organizational structure of this department. Was responsible for continually increasing the programs and offerings that support the faculty, students and department staff. Oversaw all department human resources, including administration of payroll, benefits, faculty/staff recruitment and the onboarding of new staff. Implemented the systems for financial accounting, bookkeeping and making ongoing reports available to the COO and Department Chair. -
Account Manager - SalesCofinity (As First Health Group) Jan 1994 - Sep 1997San Francisco Bay AreaResponsible for client retention and the customer satisfaction on assigned accounts of this national health plan administrator. Worked with new and existing accounts to design, price and deliver comprehensive health claim services for >20 employers. Served as the primary point-of-contact for client executives (C-level) and their human resources officers.
Jeff West Skills
Jeff West Education Details
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Business Administration And Management, General -
Project Management
Frequently Asked Questions about Jeff West
What company does Jeff West work for?
Jeff West works for We The Protesters - Campaign Zero
What is Jeff West's role at the current company?
Jeff West's current role is Operations and Strategy Leader --- Helping Non-Profits Succeed and Run Effectively.
What is Jeff West's email address?
Jeff West's email address is jw****@****ech.org
What is Jeff West's direct phone number?
Jeff West's direct phone number is +120695*****
What schools did Jeff West attend?
Jeff West attended Weber State University, City University Of Seattle.
What skills is Jeff West known for?
Jeff West has skills like Project Management, Saas, Leadership, Management, Healthcare, Sdlc, Customer Satisfaction, Enterprise Software, Program Management, Strategic Planning, Strategy, Account Management.
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1 +170459XXXXX
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