Managed the day-to-day operations of the sales team, including direct supervision of the outside sales representatives as well as the Customer Service and administrative support staff.• Developed, communicated, and implemented policies and procedures for the sales team in order to drive standardization and improve processes. Led meetings that fostered and grew positive employee engagement. Conducted annual staff performance assessments and salary reviews, administered employee… Show more Managed the day-to-day operations of the sales team, including direct supervision of the outside sales representatives as well as the Customer Service and administrative support staff.• Developed, communicated, and implemented policies and procedures for the sales team in order to drive standardization and improve processes. Led meetings that fostered and grew positive employee engagement. Conducted annual staff performance assessments and salary reviews, administered employee discipline processes, and assisted with HR-related matters.• Closely collaborated with Operations, Finance & Accounting, Human Resources, and other internal teams to develop and implement policies and procedures to correct internal deficiencies and proactively head-off potential problems before they occurred, resulting in improved efficiency and effectiveness in serving our customers.• Provided timely and complete resolution of internal and external escalated issues, concerns, and complaints to mitigate against the occurrence of serious incidents and to avoid potential costs associated with ongoing conflict.• As the company’s lead proposal writer, drafted and submitted formal sales proposals (RFPs) to municipalities, institutions, and large-scale commercial customers. Have won six major multi-year contracts to date through these submissions, resulting in over $3,000,000 in annualized revenue. Ensured the proper completion and submission of required documentation and third-party compliance reporting.• As a member of the senior management team, prepared and delivered reports for leadership meetings, and materially contributed to strategic planning and goal setting. Created annual revenue budgets each year.• Negotiated the terms, conditions, and pricing of service contracts with prospective customers including small business owners, brokers, and procurement managers of property management companies and developers. Managed contract creation and completion by the team in DocuSign. Show less

• Directly managed, mentored, and coached 16 direct reports executing sales and merchandising initiatives for selling PPG-manufactured paints and stains in a national “big box” retailer’s stores in Western Canada (spanning from Victoria, BC to northern Ontario).• Developed a relationship-building culture within the team to support sales growth of PPG products in the customer’s stores, and to aid in mutually benefitting both PPG and the customer by growing its paint department market… Show more • Directly managed, mentored, and coached 16 direct reports executing sales and merchandising initiatives for selling PPG-manufactured paints and stains in a national “big box” retailer’s stores in Western Canada (spanning from Victoria, BC to northern Ontario).• Developed a relationship-building culture within the team to support sales growth of PPG products in the customer’s stores, and to aid in mutually benefitting both PPG and the customer by growing its paint department market share versus competitor home improvement centers.• Formatted reports and analyzed sales data to identify trends and growth opportunities to increase PPG’s brand penetration in customer retail stores, as well to maximize the efficiency and effectiveness of the sales representatives’ store visit time and call cycle frequency.• Managed multiple high visibility projects, from the planning stages to completion, to reset and remerchandise PPG lines within PPG’s allotted space in the customer’s stores.• Proactively adopted additional national-level field sales management duties, developing and communicating sales growth initiatives, Monthly Action Plans, and project parameters and execution specifications for the entire business line team (both Western & Eastern Regions). Created agendas for, and chaired, the national weekly conference calls.• Developed collaboration with internal cross-functional teams (Marketing, Training, Account Management, Supply Chain), and materially contributed to the creation and implementation of marketing and training programs. Provided input and recommendations for national sales strategy, marketing materials, sales forecasting, demand planning, and operations budgeting.• Created and presented product and selling skills training presentations to both large (80+) and small groups, for both internal and external (customer) audiences.• Provided timely and complete resolution of internal and external escalated issues, concerns, and complaints. Show less

• Grew paint sales in a territory of "big box" home improvement stores, and made outside sales visits to their professional contractor customers.