Jeff Sugarman Email & Phone Number

Responsible for the direct sales of GENBAND product into the Verizon account. Intricately involved in the integration and evolution of the Nortel and GENBAND product portfolios to ensure alignment with Verizon requirements. Spearheading the introduction of new technology to address Verizon network consolidation and modernization needs.

Successful fifteen year track record of delivering Nortel revenue and profit as part of the Verizon account team. Exceptional customer advocate with a consultative sales style, technical competence, and a proficiency in sales techniques used to initiate, negotiate and close deals. · Surpassed quota 10 out of 15 years · Drove the sale and initiated the deployment of over three million VoIP ports in the Verizon Business network · Leveraged relationships and strategic value propositions to secure 100% VoIP switch vendor exclusivity within Verizon Business · Facilitated the sales and ensured alignment of VoIP product into the Verizon Business EMEA and APAC regions · Spearheaded the resale of Nortel Enterprise product through the Verizon channels in Northern New Jersey · Managed the introduction of new products through the Verizon lab certification process so as to allow for field purchase and deployment · Primed numerous Verizon RFP/RFI responses including GPON, STP/CCS7 and VoIP

Customer Service single point of contact for NYNEX and SNET primes responsible for the deployment of Nortel products. Accepted full responsibility for the quality and development direction of Nortel Call Center and Operator Services product lines. · Managed the deployment of a digital interface throughout the NYNEX operator services network in support of silence suppression and voice recognition initiatives · Established and implemented Network Automatic Call Distribution (NACD) task force to address customer issues and concerns, and stabilize the business relationship · Partnered in the deployment and ongoing management of a 9000 agent, $60M+ NYNEX call center network. · Partnered with third party development houses to deliver integrated, seamless solutions; NACD- Perimeter Technologies, Operator Services – Volt Delta / NYNEX S&T

Timely, professionally and accurately defined and resolved Nortel DMS product line technical issues for the northeast region customer base. · Certification in over 1500 hours of formal product training. · Achieved 96% on-time Customer Service Report (CSR) closure rate · Configured, maintained and demonstrated trade show floor communications · Technical prime for the City of Buffalo Police precinct communications

Mba, Marketing And Finance

Bs, Computer Electronics Engineering