Jeff Thomas Email & Phone Number

Responsible for global operations of Mainframe, Networking, Telephony and Distributed Systems for U.S. Bank.

Senior Leader of Global Infrastructure Technology Support operations organization. This is comprised of Level 2 infrastructure operation teams delivering 24x7, product-aligned technology support including Network, Server, Storage, Voice and Mainframe.

Global IT Ops Executive leading over 120 staff in support of 24x7 Server, Mainframe, Job Scheduling, Report Archival & Administration, and Critical Enterprise Application operations.

I lead an organization of about 60 people supporting US Bank Network Operations and Voice Operations, as well as Enterprise Management Systems (developing C#/.NET applications).

Gresham, Oregon

Senior Manager responsible for Global Data Network Ops, Voice Ops, Server Ops and Management Systems Development teams at US Bank.

Gresham, Oregon

Senior manager of the Event Management Team and the Distributed Operations Team for US Bank.

I managed the Computer Operations, Service Desk, PC Support, Application Administration and Release Management/Deployment teams for Movie Gallery Inc. Also the primary IT Audit and Control point for many PCI and Sarbanes-Oxley (SOX) related IT Key Controls.Responsible for: 24x7 Incident and Problem Management for a company of 40,000+ employees, 4400+.

I supervised and contributed to all day to day operations of the Computer Operations department and a full time staff of 8 Computer Operators.Responsibilities included Daily monitoring of Store File Processing and Recovery.Monitoring of scheduled Corporate jobs such as Payroll, performance and compliance reporting for 25,000+ employees.Manage a tape.

As Ecommerce Program Analyst for Egghead.com I directly supported the information and technology needs of over 200 Business-to-Business and Educational Sales staff as well as their direct leadership and Senior Management staff.Heavily involved in generating useful performance metrics and related reporting and analysis for use in management decisions. Was.

As Call Center Supervisor for MCI Worldcom I managed a multi-lingual group of 15+ call center agents taking inbound customer service calls in a 24x7x365 world-wide support center.I was responsible for identifying key performance metrics, finding ways to track those metrics, and analyzing the results for coaching and improvement of performance.I was very.