Jeff Turner Email & Phone Number

San Francisco / West Coast

Consistently exceed productivity goals. Seven time Chef’s Table (top 10% company wide) recipient. Perform onboarding/upgrade duties for customers both in the field and remotely.Data analytic reporting Configure product and software based on different customer needs and setup corresponding databases. Subject matter expert addressing data import needs.Cultivate lasting, collaborative customer relationships with clients.Work closely with clients to define operational objectives and the right approach to achieve those goals. Perform all services for end-to-end onboarding.Provide thorough training for management and staff as well as ongoing customer service.Guide new hire training.Effectively troubleshoot any connectivity issues and network outages.Ascertain individual client needs and tailor product knowledge to address different working environments.Provide documentation of installations, corresponding events, and travel expenses.Maintain active feedback loop with product management team to support product growth and innovation.Worked with our customer support team to audit company support documents.Close collaboration with our sales and customer relations managers.

Directly responsible for on-boarding 225 + remote franchise locations as well as 150 corporate users.Microsoft Windows 2000, XP pro, Vista administration and builds.Microsoft Windows Server 2000, 2003 administration and builds.Microsoft Exchange Server 2003 administration.Microsoft Office 2003, 2007 installation and support.Administered Windows 2003 domain consisting of 1500 + users.Experience with the following Ghost, IE, Network printing, File sharing, TCP/IP setup and troubleshooting.Experience with desktop support and phone support.McAfee Epolicy Orchestrator implementation and administration.Managed rollout of approximately 75-100 remote SOHO networks.Ipswitch What’s Up Gold network management software implementation and administration.Printer troubleshooting and configuration.Router and SonicWall firewall configuration.Administered VMWare environment (9 ESX host, one Virtual Center, 70 VM’s)Add and removed exchange mailboxes (4 different Exchange servers, 1200 mailboxes).Administered security and access to companies home grown point of sale and ERP systems.Supported and maintained intricate toll free call routing system.Administered Aspect and Nortel phone systems.

Education record

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