Jeff Wiles Email & Phone Number

Menlo Park, Ca, Us

Genesys Cloud CX enables acceleration of business change and improved customer experiences - powerful motivators in the global marketplace where contact centers play a pivotal role in competitive differentiation regardless of size or industry. Genesys cloud offerings provide scalability, agility, and security. Genesys Cloud CX contact center solutions can improve your customer's journey by increasing personalization and by delivering consistent, connected customer experiences across touchpoints. Choosing a cloud contact center solution can help your organization achieve these objectives while getting to market faster, and with more flexibility.Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.- 2023 202% of $3M quota- 2022 160% of $6M quota- 2021 127% of $3M quota- 2020 179% of $6M quota- 2019 102% of $20.7M quota- 2018 129% of $15.5M quota- 2017 119% of $9M quota

Convergys is a leader in customer experience management providing clients and their customers with the best customer experience possible including contact center agents, the technology to support them, and analytics allowing continuous improvement cycles. - 100% of $6M 2015 Goal - Clients include Dish, Microsoft, USPS, Avista, Starbucks, Golden 1 CU, Brinks, CareInnovations- developed $10+M pipeline in 12 months- Responsible for territory management and new sales of Oracle Service Cloud, Genesys, Avaya, Cisco, Intervoice and Edify IVR, and Professional Services

Menlo Park, Ca, Us

Ending Bad Customer Service by supporting Genesys Hosted and SaaS solution providers in their efforts to sell Genesys software to their clients and prospects. Current Partnership coverage includes XO Communications, West Interactive, Sitel, Teletech, Teleperformance SaaS and Perpetual Software resale partnerships in North America. Past Partner coverage included Verizon, Nuance, Performance Technology Partners, HP, and First Data,- Presidents Club Winner 6 of 8 years at Genesys- 190% of 2013 $6.2M quota- 2013 3X YOY growth for PTP Partnership- 2013 500% growth over 5 year sales average for Nuance partnership - 116% of quota for 2012- 1000% growth YOY sales for XO in 2012- 2012 Closed large government agency SaaS deal for $14M+ over 9 years- Expanded existing traditional resale relationship to a SaaS model for specific clients of one partner- 2011 Supported Verizon in all aspects of Sales to their prospects and clients the Genesys Software suite of products for both premise and SaaS solutions. Clients included Kaiser, TicketMaster, State of Washington, State of California.- 2011 Managed Verizon partnership during the close of the largest SaaS deal in Genesys History to date ($26M 3 year deal).

Portland, Or, Us

- Responsible for all aspects of Sales and revenue for this rapidly growing start-up selling SaaS Social Commerce solutions- managed team of account executives- Met or exceeded aggressive revenue goals - signed 19 new clients in 9 months- Clients included Nike, Target, Levi's, Steven Alan, Perrin Performance, LongBottom Coffee

-Responsible for sales of Genesys solutions into existing named MSPs including First Data, Teletech, and SITEL. -Responsible for recruiting of MSP Channel partners in the western half of the US

eServices subject matter expert for North America for approximately 50 Genesys AEs and Partner sales professionals in North America. Manage sales of proactive/interactive Web based applications targeted at increasing sales of Genesys’s web suite including eServices offerings (Knowledge Base, chat, proactive communications, social media monitoring, virtual assistants, email), iCFD back office automation, intelligent speech applications, VXML platforms, and analytics supporting these applications.

Subject matter expert and evangelist for the #1 VXML IVR and speech platforms in North America as an integrated component of Genesys's leading call center CTI and routing platform.- 110% of '08 Quota- Presidents Club '08- 160% of '07 Quota- Presidents Club '07- 160% of '06 quota- Presidents Club '06

Responsible for recruitment and management of Conversational Voice Response Resellers and Alliance partners in both vertical and horizontal application environments. Existing partnerships include Genesys, Microsoft, Scansoft, Softel, Verizon, Verascape, VoiceGenie .

Basking Ridge, Nj, Us

Verizon CCS focuses on four distinct areas:- Natural language speech self service software and applications - Call Center consolidation enabling technology updating, technology outsourcing, and offshoreing - Managed Call Center infrastructure- Voice over IPAdditional enabling technologies and applications include CTI, routing, work force management, VXML IVR

Responsible for all aspects of Sales, Marketing, and Business Development reporting to the CEO.

Eden Prairie, Minnesota, Us

Fingerhut Business Services, Inc; FBSI; Responsible for Sales and marketing of this wholly owned subsidiary of Fingerhut providing ousourced fulfillment, call center, data and financial processing, and merchandising solutions to Multi Channel retailers.

Us

Ba, Economics

High School, College Prep

High School, College Prep