Promoted repeatedly and now manage a global portfolio of 70+ clients and a multi-national team of 30 across six international locations at a firm providing the aviation and maritime tourism industries with reliable, scalable, and affordable information, connectivity, and entertainment solutions for the world’s traveling passengers.● Oversee a $15M annual purchasing budget while directing deadline-driven operations of business order entry and custom AVOD and SVOD content curation; optimize… Show more Promoted repeatedly and now manage a global portfolio of 70+ clients and a multi-national team of 30 across six international locations at a firm providing the aviation and maritime tourism industries with reliable, scalable, and affordable information, connectivity, and entertainment solutions for the world’s traveling passengers.● Oversee a $15M annual purchasing budget while directing deadline-driven operations of business order entry and custom AVOD and SVOD content curation; optimize efficiency through globally standardized process documentation and migration of work among previously silo-ed legacy businesses● Build and maintain relationships with teams, clients, and studios worldwide; recruit, hire, train, lead, and mentor global staff and proactively navigate cultural differences to maximize team productivity and engagement● Adapted work environment and processes to respond to continuing challenges of COVID-19; navigated company bankruptcy, evolution to a private company, and a reorganization resulting in a 55% OpEx reduction while maintaining a ≤1% error rate for 15K monthly orders● Analyze and report on daily, weekly, monthly, and annual KPIs to drive data-centered decision-making ● Finalized transformation from analog to digital supply chain (begun while Operations Manager) Show less

● Orchestrated a global supply chain from initiation and procurement to final delivery across a portfolio of 30+ international clients; oversaw licensing and purchase orders, content ingest and fulfillment, metadata entry and curation, and integration and testing● Led 25 direct and secondary reports in US and Singapore within operations management, content, metadata, and integration departments; steered teams through transformation to virtual work worldwide and through pay cuts and layoffs

● Managed a team of 15 and cultivated a culture of continuous process improvement through consistent training; led a team of four client operations managers in the handling of client relationships, product supply chains, end-to-end operations, metadata, and content curation● Monitored performance and risk and generated forecasts by leading regular meetings with global stakeholders, including frequent travel throughout North America, Europe, Asia, and the Middle East to cultivate… Show more ● Managed a team of 15 and cultivated a culture of continuous process improvement through consistent training; led a team of four client operations managers in the handling of client relationships, product supply chains, end-to-end operations, metadata, and content curation● Monitored performance and risk and generated forecasts by leading regular meetings with global stakeholders, including frequent travel throughout North America, Europe, Asia, and the Middle East to cultivate relationships● Supervised metadata, integration and testing, and operations management departments● Began initiative to modernize and standardize global supply chain by moving from analog system to digital technology, including liaising with consultants, process mapping and documentation, and user testing Show less

● Delivered seamless customer service through collaboration with product supply chain, content, metadata, and technical business units; developed relationships with external vendors; resolved problems and provided quality control through continuous process management● Conducted frequent client and vendor site visits and delivered training seminars

Headed a team of three at a startup digital entertainment and TVOD provider.● Tested all outgoing media assets to assure quality content; developed QA SOPs● Liaised between content owners and distributors; documented customer queries and resolved problems● Repaired software and UI-related technical issues through coordination with engineering team