Jeff Ritchie Email & Phone Number

Raleigh-Durham, North Carolina Area

Leveraging communications solutions to assist companies in innovating and increasing their effectiveness and profitability. Bringing the market leader, Frontier Communications, to growing companies throughout central North Carolina.

Raleigh-Durham, North Carolina Area

Directed implementation and support for all Information Technology needs within the company spanning 5 vertical industries. Improved customer service and introduced new technologies to increase efficiencies of systems and resources needed to support all IT systems.* Implemented voice systems, upgrading and merging 11 diverse systems/locations.* Executed High-density servers, storage, and virtualization.* Introduced secure remote and mobile access solutions enabling work anywhere/anytime.* Implemented Lync Unified Communications solution integrated with Avaya PBX.* Managed multiple major system upgrades (Microsoft, Citrix, VMWare) with zero downtime.* Installed a publicly available high-density Wifi system supporting 8000 simultaneous users.

Raleigh-Durham, North Carolina Area

Managed project to outsource HRIS systems to third party, keeping stakeholders involved in decision making and communicating status during design and execution.* Managed design/migration of infrastructure to hosted provider involving international leadership collaboration and implementation plan buy-in.* Tracked all project details to completion, with weekly status calls and reports, keeping all stake holders up-to-date on plan and progress.* Introduced innovation to solve conflicts while adhering to global IT standards and country-specific regulatory concerns

Responsible for managing two teams who ensured systems were available to the business. One team was responsible for all technology infrastructure across the multi-site corporation. The second team was responsible for end-user technologies including desktop and portable systems. Monitored systems to meet regulatory requirements. Additionally engaged third-party Network Operations to carry out specific day-to-day critical tasks.* Monitored cellular tower lighting for 1800 sites to meet or exceed Federal Regulatory Requirements utilizing SNMP network messaging, resulting in zero FAA deficits and fines* Implemented and maintained Frame Relay and VPN remote office connectivity for 50 remote office locations to support Office Automation and Business Process Automation, resulting in rapid deployment of field personnel for sales and support.* Implemented a Virtualized Server Environment utilizing VMWare, EMC Storage Area Networks ( SAN ), Citrix, Microsoft Servers, SQL, and Microsoft Exchange, reducing the footprint in the data center and associated support costs for facilities and personnel.* Designed, Implemented, and Tested Disaster Recovery Plan for Technical Infrastructure Resulting in Validation of Plan for recovery of Primary, Secondary, and Tertiary objectives exceeding the required Return to Service objectives ( RTS ) for the business.