Jehan Shaefer Email & Phone Number

Edinburgh, Scotland, United Kingdom

• Built a high-performing QA team from scratch, improving quality and turnaround time for internally-produced assets
• Led recruitment, onboarding, and training of all QA Officers to ensure team's effectiveness and alignment with company standards
• Developed client-specific guidelines to enhance clarity and consistency in content creation processes
• Fostered open communication channels across teams, promoting positive working relationships and enabling seamless cross-team collaboration

Edinburgh, Scotland, United Kingdom

• Revamped and maintained internal guidelines on Confluence, ensuring clarity, consistency, and accuracy
• Played a key role in the recruitment, interviewing, hiring, and onboarding processes of new team members
• Successfully mentored and managed junior staff, fostering their professional growth through regular check-ins and goal setting

Edinburgh, United Kingdom

• Developed social content strategies for high-profile TV networks on multiple platforms, reaching an audience of over 40 million.
• Ensured consistent and strong brand tone of voice by crafting and reviewing social copy across various channels.
• Managed community engagement and moderation to foster a positive online presence.
• Successfully delivered creative projects and assets to clients, specializing in the creation of GIFs.
• Created and maintained internal Confluence documents, compiling essential information from different teams and clients.

Edinburgh, Scotland, United Kingdom

• Developed and executed social content for high-profile TV networks, reaching an audience of over 40 million on platforms such as Instagram, TikTok, Twitter, YouTube, and Facebook.
• Ensured strong and consistent brand tone of voice while crafting engaging social copy for collective audiences.
• Managed online communities through social moderation and engagement.
• Produced high-quality video assets in alignment with briefs and concepts.
• Authored blog posts for recurring clients.
• Entrusted with live coverage of the 2021 Oscars Ceremony on behalf of ABC.

St Andrews

- Recruiting and distributing 100+ volunteers on a rota over the five-day festival- Serving as chief venue manager, responsible for the setting up and maintaining of venues during the day, and on-call throughout the festival duration- Responsible for the health and safety of relevant venues during my shifts- Engaged with younger demographics for our events.

Edinburgh, United Kingdom

- Curated original content, both visual and textual, for all social media platforms- Advertised both local offers and also national Oxfam campaigns - Extensive experience with Hootsuite and analytics

Edinburgh, United Kingdom

• Challenged my creative problem-solving skills in order to tailor solutions for each customer, taking into account their personal expectations and needs
• Routinely collected feedback from our customers, which were brought forward to my managers in regular team meetings in order to most efficiently enact customer-facing change
• Worked as part of a team with fellow members of Social Media and the centre as a whole; communicated clearly and regularly with the Back Office and frequently took on the responsibility to follow up on escalations and.
• Worked towards weekly handling targets and excelled beyond my peers in my KPIs
• Designed own email templates that were distributed across the office by my line manager
• As part of the Social Media UK team, I was able to expand my knowledge in the streamlining services used for Social Media by some of the largest companies in the world, such as Adobe Social

Master Of Science - Ms

Master’S Degree

Education record