Jehan Shaefer Email & Phone Number

Edinburgh, Scotland, United Kingdom

• Built a high-performing QA team from scratch, improving quality and turnaround time for internally-produced assets• Led recruitment, onboarding, and training of all QA Officers to ensure team's effectiveness and alignment with company standards• Developed client-specific guidelines to enhance clarity and consistency in content creation processes• Fostered open communication channels across teams, promoting positive working relationships and enabling seamless cross-team collaboration

Edinburgh, Scotland, United Kingdom

• Revamped and maintained internal guidelines on Confluence, ensuring clarity, consistency, and accuracy• Played a key role in the recruitment, interviewing, hiring, and onboarding processes of new team members• Successfully mentored and managed junior staff, fostering their professional growth through regular check-ins and goal setting

Edinburgh, United Kingdom

• Developed social content strategies for high-profile TV networks on multiple platforms, reaching an audience of over 40 million.• Ensured consistent and strong brand tone of voice by crafting and reviewing social copy across various channels.• Managed community engagement and moderation to foster a positive online presence.• Successfully delivered creative projects and assets to clients, specializing in the creation of GIFs.• Created and maintained internal Confluence documents, compiling essential information from different teams and clients.

Edinburgh, Scotland, United Kingdom

• Developed and executed social content for high-profile TV networks, reaching an audience of over 40 million on platforms such as Instagram, TikTok, Twitter, YouTube, and Facebook.• Ensured strong and consistent brand tone of voice while crafting engaging social copy for collective audiences.• Managed online communities through social moderation and engagement.• Produced high-quality video assets in alignment with briefs and concepts.• Authored blog posts for recurring clients.• Entrusted with live coverage of the 2021 Oscars Ceremony on behalf of ABC.

St Andrews

- Recruiting and distributing 100+ volunteers on a rota over the five-day festival- Serving as chief venue manager, responsible for the setting up and maintaining of venues during the day, and on-call throughout the festival duration- Responsible for the health and safety of relevant venues during my shifts- Engaged with younger demographics for our events via the festival Facebook page, creating and promoting pages for events etc.- Greeted and prepared visiting poets with the information they would need for their performance

Edinburgh, United Kingdom

- Curated original content, both visual and textual, for all social media platforms- Advertised both local offers and also national Oxfam campaigns - Extensive experience with Hootsuite and analytics

Edinburgh, United Kingdom

• Challenged my creative problem-solving skills in order to tailor solutions for each customer, taking into account their personal expectations and needs• Routinely collected feedback from our customers, which were brought forward to my managers in regular team meetings in order to most efficiently enact customer-facing change• Worked as part of a team with fellow members of Social Media and the centre as a whole; communicated clearly and regularly with the Back Office and frequently took on the responsibility to follow up on escalations and unusual cases personally• Worked towards weekly handling targets and excelled beyond my peers in my KPIs• Designed own email templates that were distributed across the office by my line manager• As part of the Social Media UK team, I was able to expand my knowledge in the streamlining services used for Social Media by some of the largest companies in the world, such as Adobe Social

Master Of Science - Ms

Master’S Degree

Education record