Jelani Headley Email & Phone Number

Atlanta Metropolitan Area

I work directly with clients to ensure they are successful and achieve their desired outcomes through the use of Articulate 360, the #1 creator platform for workplace learning. Our creator tools make it simple to build online learning quickly and effectively. I focus on proactive client engagement, creating irreplaceable value, and driving for expanded.

Greater Atlanta Area

I support up to 20 clients with their strategic usage of the industry leading ServiceChannel cloud-based facilities management platform. ServiceChannel is a proven enterprise-ready system that is powerful, flexible, and secure technology infrastructure for small to massive commercial applications. My goal is to present to my clients that a strategic.

Greater Atlanta Area

I managed a help desk team of 13, a customer service department of 8 and 2 field support adminstrators, that supports 800+ RaceTrac and RaceWay convenience stores and 100+ field personnel, through maintenance support and compliments/complaints. Our goal is to support our field personnel, our stores and our guests through efficient ticket management.

Greater Atlanta Area

Managed a help desk team of 17 that supports 700+ RaceTrac Petroleum and RaceWay convenience stores through maintenance related issues. I worked with this team to develop more efficient processes, improved ticket documentation, improved ticket and call quality, goal setting and excellent customer service. The team has been highly successful and has raised.

Alpharetta, Georgia

I managed 30+ employees including three direct reports in an office that includes the following job functions: data entry, inbound call center, mail processing and researching disputed consumer reports. Our Consumer Advocacy department orders and disputes consumer reports (insurance claims reports, credit reports and public record reports) to remain in.

Brentwood, Tennessee

Initially a Customer Service Team Lead supporting customer orders and their status, escalations and third party complaints. Advanced to a Special Project position to improve online support. This project improved the quality of FAQs through the use of HTML coding and quality information which ultimately reduced email volume by 30% and made the site truly a.

Nashville, Tennessee

Began as a call center representative handling consumer accounts for an up and coming wireless provider. Learned a great deal about wireless technology (Analog, GSM, TDMA, CDMA, etc.), billing, compensating customers, internal CRMs and customer satisfaction. Advanced to Business Accounts Team Leader where we managed both business and consumer accounts. In.