Joyce Chew Email & Phone Number

Sydney, New South Wales, Australia

Reporting to the State Manager, this role involves sales pipeline management, forecasting and territory/account planning across NSW and ACT. This includes scoping out new market opportunities, establishing long-term strategic partnerships and developing engagement strategies that nurture institutional loyalty, high renewals and revenue growth.

Sydney, New South Wales, Australia

Highlights include:Leading a team of 12 to operationalise a $80m escaping FDV pilot program in NSW and ACT, and being responsible for designing and executing an intake system that triaged, assessed and approved over 400 eligible applications a week.Solving and executing an EFT payment solution that boosted weekly crisis payments for victim survivors to an average of $350K and exceeding $5m within 3 months, surpassing financial targets.Creating and optimising the client /… Show more Highlights include:Leading a team of 12 to operationalise a $80m escaping FDV pilot program in NSW and ACT, and being responsible for designing and executing an intake system that triaged, assessed and approved over 400 eligible applications a week.Solving and executing an EFT payment solution that boosted weekly crisis payments for victim survivors to an average of $350K and exceeding $5m within 3 months, surpassing financial targets.Creating and optimising the client / customer experience of Wesley Mission’s second largest service contract, resulting in streamlined processes that triage over 1,000 enquiries a week.Project Manager for the Website Redevelopment Project - utilising PRINCE2 methodology to steward its budget across a competitive tender process, stage gate approvals up to the Board and collaborating with cross-functional teams to manage change impacts.Facilitating business development and tender opportunities to secure national and local funding, including a 50% increase to resource and empower Australian communities through LifeForce Networks ($8.9m) and suicide prevention training ($4.5m). Show less

Sydney, New South Wales, Australia

Highlights include:Actively contributing to the organisation’s strategic plan by producing a multi-city, multi-event roadshow across 10 days for the CEO.Leading the creative production of Wesley Community Services’ 2023 Strategic Plan and being responsible for its launch to internal and external stakeholders.Executed a video strategy promoting the strategic planning process, which increased engagement by 50% across owned media.Developing and executing a content… Show more Highlights include:Actively contributing to the organisation’s strategic plan by producing a multi-city, multi-event roadshow across 10 days for the CEO.Leading the creative production of Wesley Community Services’ 2023 Strategic Plan and being responsible for its launch to internal and external stakeholders.Executed a video strategy promoting the strategic planning process, which increased engagement by 50% across owned media.Developing and executing a content strategy for Wesley Edward Eagar Centre’s $12m redevelopment, which increased organic reach and exceeded industry engagement rates across social media.Managing the creative/UX design for a new Retirement Living Villages website to enhance customer journey and lead generation across 3 retirement villages.Creating a suite of promotional B2B/B2C marketing materials for a new program giving children with significant disability homes for life.Seconded to Wesley Mission’s COVID-19 Response Group to support crisis management and business recovery and resumption. Show less

Sydney, New South Wales, Australia

Highlights include:Contributing to the delivery of community hubs in Newcastle and Taree and supporting organisation's growth plans in other regions.Coordinating the cobranding between Wesley Mission and program co-partner to deliver support for veterans experiencing homelessness.Creating marketing collateral for community programs, regional hubs and corporate support services across print, digital and media.Conducting market research, community engagement and… Show more Highlights include:Contributing to the delivery of community hubs in Newcastle and Taree and supporting organisation's growth plans in other regions.Coordinating the cobranding between Wesley Mission and program co-partner to deliver support for veterans experiencing homelessness.Creating marketing collateral for community programs, regional hubs and corporate support services across print, digital and media.Conducting market research, community engagement and data-driven analysis for integrated marketing communications planning.Account management across a portfolio of corporate and community services, and delivering solutions-focused service across multiple projects and campaigns within strict timelines and budgets. Show less

Sydney, New South Wales, Australia

Highlights include:Teaching over 60 primary and high school students in Advanced English, Creative Writing, Math and Science at a nationally-recognised tuition college, improving student retention by 30%.Becoming a trusted and in-demand tuition specialist who increased yearly revenue by approx. $150K:• 3 new classes added to service offering• proven record of HSC students achieving 99.95 ATAR• increased demand for private tutoring.Creating weekly… Show more Highlights include:Teaching over 60 primary and high school students in Advanced English, Creative Writing, Math and Science at a nationally-recognised tuition college, improving student retention by 30%.Becoming a trusted and in-demand tuition specialist who increased yearly revenue by approx. $150K:• 3 new classes added to service offering• proven record of HSC students achieving 99.95 ATAR• increased demand for private tutoring.Creating weekly curriculums, lesson plans, assessments and examinations at a HSC level for each semester.Key contact to College Director and Principal when teacher substitutions were required.Advising on growth and improvement to students and parents, and reviewing and marking student work. Show less

Sydney, New South Wales, Australia

Highlights include: Producing and managing content that supported over 800 residents and accelerated growth across more than 200 technology SaaS startups.Developing and executing a content strategy which saw growth in new followers and engagement.Producing and writing original content pieces that positioned Stone & Chalk as a thought leader and curated stories to grow brand awareness.Interviewing C-Suite Executives, Managing Directors, Co-Founders and Board… Show more Highlights include: Producing and managing content that supported over 800 residents and accelerated growth across more than 200 technology SaaS startups.Developing and executing a content strategy which saw growth in new followers and engagement.Producing and writing original content pieces that positioned Stone & Chalk as a thought leader and curated stories to grow brand awareness.Interviewing C-Suite Executives, Managing Directors, Co-Founders and Board Members to raise their profile and grow their business.Collaborating with senior leadership to create initiatives and events that increased engagement with Stone & Chalk services.Identifying new opportunities to produce user-generated content. Show less

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Highlights include:Directing front-of-house operations as the head waitress, with a focus on excellent customer service and leadership. Ensured efficient table management, resolved customer complaints and trained and mentored new staff members to deliver exceptional service.Establishing social media channels (Facebook, Instagram and Twitter) and growing profiles. Creating a content management plan and curating channel feeds to increase organic reach.Generating brand… Show more Highlights include:Directing front-of-house operations as the head waitress, with a focus on excellent customer service and leadership. Ensured efficient table management, resolved customer complaints and trained and mentored new staff members to deliver exceptional service.Establishing social media channels (Facebook, Instagram and Twitter) and growing profiles. Creating a content management plan and curating channel feeds to increase organic reach.Generating brand awareness by creating promotions and engaging influencers. Coordinating photo shoots and liaising with external vendors.Improving processes and systems by developing internal collateral:• recipes• cheat sheets• training manuals • workflow guides. Show less

Sydney, New South Wales, Australia

Highlights include:Accelerating the commercial impact of communications and digital advertising at a full-service Chinese marketing agency that helped brands reach customers in Australia and Mainland China. Supporting strategic partnerships, Chinese social media and account management, KOL/influencer marketing, cross border e-commerce and luxury marketing.