Prospecting, cold calling and upselling to secure banquets and catering events for restaurants nationwide.Obtain all relevant information from the guest to send appropriate menu pricing information and secure business.Respond to customer inquiries promptly to secure group reservations and generate immediate revenue.Generate Banquet Event Orders, contracting the event specifications and follow-up with the Group Coordinator/Event Planner to secure an executed/signed contract and deposit.Make knowledgeable recommendations to secure future banquet and catering business.Review pending orders and specific customer requests to ensure an excellent event.Contribute to creating and maintaining customer relationships.

Pull calls on a weekly basis for the team and provide direct feedback on those calls to the representative and work on an actionplan for improvement if needed. Review Results of Customer Surveys weekly and monthly, compile results and present them to team and owners with an actionplan for improvement. Track Sales numbers for month and by individual CSR daily. Come up with Sales incentives for the team and by individual CSR daily. Point of contact for all HR related matters such as: Reviewing resumes, coordinate and conduct interviews, process backgroundchecks, send for drug screenings and hire new employees. Also, Terminate Employees as needed. Process final payments, push thru Credit Cards to bank, Deal with declined payments, Invoicing, Outstanding Collections, RefundProcessing. Prepare Cash/Check deposits. Track hours, overtime, time off, commission for everyone in the company and send for weekly payroll.

Responsible for securing $1.5 Million dollars in Travel Sales per year.

• Managed over $2 million dollars in account sales. • Trained all new employees on brand representation and processes resulting in rapid onboarding and increase production from staff.• Execution of Events including Tournament Operations, Hotel Check-in and Check-out, Group Flight Reservations, Private Meal Banquets, Charter Transportation & Creation of Custom Trip Itineraries

• Assisted Customers with regards to their benefits• De-Esclated issues and oversee ongoing team activities as On Floor Supervisor• Health and Welfare & Pension Trained• Retirement Specialist• Provided Quality Coaching to Customer Service Associates during Annual Enrollment 2009 & 2010• Subject Matter Expert for team• Facilitated weekly training classes for onboarding Health & Welfare and Pension specialists• Identified discrepancies and updated tools• Reviewed the Results of the Customer Satisfaction Survey, compiled results, presented it to the team and managers, & provided an action plan for the team to improve these results.

• Verified patient insurance eligibility and benefits; obtained referrals as needed• Patient Record Management and coordinating new patient intake for all psychologists in practice• Developed and executed HIPAA and OSHA monthly reviews for compliance• Managed scheduling and arranged travel itinerary for company owner• Identified and fixed problems with existing billing system• Increased new patient acquisition through development of Marketing Materials• Managed medical records, dictations, releases, and patient inquiries.

• Handled consumer requests• Provided office telephone / message service for associates• Handled all finances / bookkeeping / billing for business• Maintained all Association websites• Supported the Executive Director• Aided in personal assistant Services• Created an organizational method for filing within the office• VLSAA on boarding trainer• Supported special promotional projects as needed• Onsite coordination of events and workshops