Jack Englert Email & Phone Number

Atlanta, Ga, Us

Boston, Ma, Us

New York, Ny, Us

Directly responsible for consolidating, managing and driving the continuous evolution and improvement of Medidata's global cloud infrastructure and associated operational procedures. Lead the cloud operations, SRE, security & compliance, and infrastructure functions for our global SaaS portfolio. Oversee the operating budget for all service delivery teams and drive cost savings initiatives through automation and refined monitoring and metrics (SLOs/SLIs).Lead transformation initiatives across departments to embrace and align to DevOps, CI/CD, and SRE. Matured Agile and LeanOps practices to support faster releases and architectural enhancements in our products and services.

New York, Ny, Us

Directly responsible for the operation and innovation of the technology blueprint that is utilized throughout our global hosting environment and corporate infrastructure. Evaluate and utilize various technologies to deliver a world-class, global SaaS platform - over 27,000 systems and 9,000 databases. • Championed transformation to DevOps and SRE culture by aligning teams, processes, and tools.• Oversee all operations of private cloud operations (network, storage, security, virtualization, monitoring, testing, reporting, compliance) and corporate infrastructure• Create vision and guidance on future growth and scale to meet business demand• Provide leadership for teams in APAC, US, and EU to ensure collaboration and coordination on corporate objectives• Ensure all DR/BCP practices are scaled to meet the demands of our platform• Provide technical input for product enhancements and hosting platform availability.• Manage/create CapEx and OpEx budgets for all areas of Service Delivery and corporate infrastructure• Hire and grow technology staff in US, Japan, and UK• Enhance the training processes for new and existing technology staff• Manage and ensure Technology compliance with regulatory requirements, best practices, and policies and procedures (SOX, ISO, FISMA)• Enhance the process and procedures utilized in the datacenter to insure predictability, accountability and accuracy of technology implementations• Collaborate with engineering and support leads to develop, enhance and maintain workflow process and procedure• Continuously enhance the capacity planning capabilities within the technology organization• Develop metrics and make necessary improvements to measure performance and availability• Collaborate with the Research and Development team to ensure that product design and technology infrastructure work cohesively.• Provide guidance and oversight to all PMO activities within service delivery.

London, Gb

• Provide strategic leadership for all IT Infrastructure operations in the US, Europe, and Central America• Provide network architecture review and design recommendations to support service availability requirements.• Oversee all virtual and physical server environments (VMware vSphere 5.x & 6.x / Dell server architecture)• Developed life cycle processes for all applications and systems• Manage Cisco based network infrastructure utilizing Nexus and Catalyst platform• Advanced knowledge of Microsoft technology stack systems configuration and management (Windows Server, Active Directory, .NET, IIS, Exchange, OCS, SQL Server, etc.)• Responsible for all network/system security compliance• Actively manage our iSCSI storage network (growth planning, performance, design, monitoring)• Implemented new change control processes• Maintain SOX & FDA compliance within IT Infrastructure operations• Deployed enterprise wide monitoring tools for network layer (2 & 3) and application layer.• Oversee all client support services (utilizing ITIL framework)• Provide leadership for our corporate security framework (desktop, server, network, applications, and mobility) • Implemented incident management policies for US & Central America

London, Gb

• Provide strategic leadership for all IT Infrastructure operations in the US, Europe, and Central America• Provide network architecture review and design recommendations to support service availability requirements.• Oversee all virtual and physical server environments (VMware vSphere / Dell server architecture)• Developed life cycle processes for all applications and systems• Manage Cisco based network infrastructure utilizing Nexus platform• Advanced knowledge of Microsoft technology stack systems configuration and management (Windows Server, Active Directory, .NET, IIS, Exchange, OCS, SQL Server, etc.)• Responsible for all network/system security compliance• Actively manage our iSCSI storage network (growth planning, performance, design, monitoring)• Implemented new change control processes• Maintain SOX & FDA compliance within IT Infrastructure operations• Deployed enterprise wide monitoring tools for network layer (2 & 3) and application layer.

Little Rock, Arkansas, Us

• Oversee all IT/network infrastructure operations • Administrate help desk operations• Deployed/adminster ShoreTel VoIP phone system • Completed SAS70 compliance for IT Operations • Control purchasing/budgeting for all IT infrastructure • Deliver all IT services with greater than 99.9% uptime• Manage all IT vendor relationships• Successful rollout of ITIL help desk system• Project manager for all IT related initiatives• Achieved SLA goals in every service area for 2 years• Direct Cisco network infrastructure/design/security (ASA, IronPort, Catalyst) • Installed VoIP voice system across enterprise• Managed multiple Equallogic SAN arrays • Realized total infrastructure monitoring capability• Ceritfy HIPAA compliance on data retention/security • Administer Microsoft platforms (Server, Exchange, IIS, ForeFront, CRM, AD, Group policy, security)• Guide SQL databases uptime/performance • Conduct external security audits/intrusion detection • Developed disaster recovery/business continuity plan• Govern entire VMware infrastructure• Ensure software licensing compliance

- Provide network support for all faculty, staff, and students (Windows Server 2003/2008, MS SQL 2005, MS ISA Server 2006, Watchguard Firewall, Backup Exec)- Designed storage area network for campus (currently over 8.5 TB of data)- Support all wireless devices and smart/PDA phones - Deliver security administration for all computer systems- Developed web based service request system for students to communicate system outages- Handled all technical purchasing and budgeting- Managed all tech support issues, network capacity planning, and students computer labs on a daily basis- Designed and maintained the college website (www.championbaptist.com)- Adminster all phone systems on campus (currently 3 in production)

San Jose, California, Us

·Responsible for the successful roll out of new feature releases into production, the creation of specs for tools to monitor the health of all aspects of the service, and input into the capacity planning methodology that drove expansion of the service·Maintained/deployed over 500 Windows and UNIX servers and the redundant private network that delivered our service on 3 continents·Deployed all teleconferencing services for our Meeting Center product (multiple T1/E1, DS3, Dialogic servers, Voyant call bridges).·Integrated numberous technologies to provide the WebEx service - Intel SSL accelerators, NetApp storage, Remedy Help Desk, Oracle database, MS SQL, Cisco Works, HP OpenView)·Managed a budget in excess of $9 million·Responsible for all facets of day-to-day operations (deployment, maintenance, patches, customer service, etc.)·Created the Data Center Operations (DCO) team to ensure all standards and controls were implemented in our data centers

Carlsbad, California, Us

·Integrated Apropos CTI and IVR solutions for primary US and UK support centers·Developed ACD and Web reporting metrics for support center (historic and real-time)·Administered the Windows NT lab for Customer Support and Training (Pleasanton)·Developed Global Support Strategies for support various hardware/software technologies (24x7 supportweb, voice over IP, Apropos CTI servers, Siemens PBX, data replication, and network security)·Automated AR System software to maintain support center SLAs, trigger escalations, notify managers, and automatically update existing support requests.·Developed internal support model utilizing Remedy’s CRM software (formerly Baystone)·Lead project manager for departmental and enterprise-wide product solutions:Apropos CTI, Full Circle Software (Talkback),Motive Communications, Knowlix knowledge baseCompleted needs analysis, design models, statement of work, project plans, cost estimates, and resource planning for each product integration

Munich, De

·Directed help desk and technology staff on a daily basis·Managed a systems lab for Windows and UNIX application testing·Increased performance metrics to exceed service level agreement 5 months ahead of plan·Implemented a technology plan for strategic, long-term growth- Beta test site for Vital Signs Software (Net.Medic products)- Integrated SunNet Manager to monitor LAN backbone·Developed beta environment for Product Managers in a call center and networking environment·Developed ARWeb and Service Soft integration for online help desk database·Redesigned Internal Support Model for Siemens through Joint Application Development Team comprised of Siemens IT, Dell Computer, IBM, and BancTec·Implemented systems and processes which lowered queue times and abandoned rates, while providing the most comprehensive and timely service possible ·Co-manager of the team which directed the software update of 5,900 desktops and 2,200 laptops

Ba, Business Administration

Education record

Education record