Jeni Hinds Email & Phone Number

Chicago, Illinois, United States

Support company's accelerated acquisition strategy by leading the coordination all integration efforts for new acquired businesses.

Greater Chicago Area

Led project management support for the organization’s largest customers. Provided leadership to 21 project managers in a matrixed environment for North America. Focus on the execution of complex projects which provided white glove customer onboarding service/project management while maximizing organization margin. Resulted in an annual average of 350 projects driving $60M in revenue and onboarding 30K customer locations per year. Led process improvement through cross-functional team collaboration by building standardization, developing alternative solutions to backend task work and establishing KPIs to increase efficiency, reduce cycle time, and eliminate silos and waste.Spearheaded change by highlighting the need for additional support focus for mid-market customers/projects to C-level leadership which resulted in the creation of a team of 11 FTEs managing an annual average of 130 projects driving $5M in revenue.

Greater Chicago Area

Led the development, documentation, training and management of scalable implementation processes for non-standard projects across 84 markets. Managed 9 FTEs who support the projects of our largest, strategic and enterprise customers across 15K customer locations at an annual avg of 90 projects delivering $25M in revenue. Train newly hired and existing team members on current and new best practices to facilitate setting up new Records Management and Shred customers, acquisition of customer assets from previous vendors and other projects for existing customers such as digital solution conversions, data integrity resolution and consolidations.

Greater Chicago Area

Implementation liaison for the successful completion of large, multi-district project engagements for significant national accounts generating a yearly average of $6M in project revenue highlighting a move of 2.4M records over 6 months followed by indexing over 1 year.Participated in pilot to launch an experimental team to manage large-scale projects that spanned North America to provide white-glove customer service which resulted in team growth from 5 team members to 25 within 3 years.Collaborate with sales organization, field operations and account management to coordinate and execute the implementation of major projects across 84 markets to provide positive customer experience and a quick turnaround to revenue.

Greater Chicago Area

Served as the key liaison across 13 market operation teams and business support functions. Focused on strategic initiatives that improved service delivery, efficiency, and effectiveness (quality and cost). Coordinated and supervised 21 system conversions incorporating and converting operations, IS, financial systems, inventory systems, customer service, and customer training tools.